Classic Reviews



Steven K.
Steven said this business did exactly what they said they were going to do. They were polite and courteous. He did not have any problems.

Joann H.
"Fast Service" Always very efficient, friendly, and knowledgeable.

Chris M.
"Expert honest assessment." As usual, with O'neills we get superb diagnosis in a timely fashion. The ability to send and receive text messages assuring we are always in the loop is a superb new service feature!

Allen H.
"Wow!" Needed a new transmission. They installed a re-manufactured unit -- and to boot replaced the water filter, serpentine belt and another belt without any additional charge! I have never experienced that before!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
 Thank you for the response. It was a pleasure to be of service to you. We appreciate your appreciation for the work that was done. Keep in mind.. we are here for you and all your vehicles maintenance and service needs. We do it all at O'Neills'.

Jack T.
Jack said the business is good to work with but the vehicle wasn't repaired correctly the first time. He had to bring the vehicle back to the business. He expressed he would recommend the business for service.
Craig O. at O'Neill's Transmission Service, Inc. responded:
Jack,  I can't thank you enough for your patience and understanding while we sorted out the problem, and I'm glad our follow up inspection was able to discover it.  Rare as these instances are, we take a lot of pride in making sure things are addressed promptly.  Don't hesitate to call if there are any further concerns.  You know we will back up our work, whatever the cost. Craig O'Neill Business Manager / Technician 616-949-1230

Jake F.
Jake said everyone at this business was super nice. They were unable to repair his vehicle but the way they handled it was phenomenal. They were very gracious and respectful. He also said he had a great experience, even though he was unable to get his vehicle repaired.
Craig O. at O'Neill's Transmission Service, Inc. responded:
Thank you Jake.  It was too bad that the required parts were so prohibitvely expensive, you know it's bad when we are shocked at the cost as well.   Good luck with replacing that car.  If you are looking used, don't forget to call us to inspect it prior to purchase! Craig O'Neill Business Manager / Technician 616-949-1230

Curt V.
Curt said they treated him right. They are good people and they are honest.
Lisa O. at O'Neill's Transmission Service, Inc. responde:
Thank you!

Samantha B.
"Great Shop" Fantastic service! They keep you well informed every step of the way :)
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Samantha,  Thank you for taking the time to respond. We firmly believe in keeping our customers informed during the time their vehicle is in our care. We know full well how stressful it is do be with out ones wheels. 

SHAUN O.
Recommended badge active Recommended "Wonderful customer service by a knowledgeable staff" They are the only place i trust to take my 2016 work van to. They dont oversell the maintenance like the wallet flush bay at the dealer. Just good honest advice that is in kine with how i drive and use my vehicle that is inline with what you read in the owners manual. Contrary to what some people may think the service bay at a dealership does not follow tue actual "OEM" reccomendations.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Shaun, We thank you for your response. It is very educational. Many are not aware that dealerships do not follow "OEM" recommendations. We are glad we could be of service to you. It brings us great joy when ever you visit us with your vehicles. Your verbiage about dealerships is quite impressive. I am sure your Mom is very proud of you.

Ron C.
"2010 Subaru Forester" Took awhile to get fixed, running very well now, thank you for your service, I will recommend to anyone your transmission service. Thanks, guys.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Hi Ron, We are sorry that your Subaru took longer then we anticipated it would. Not very often we have a "problem vehicle child". Or Gremlins.. We appreciate your recommending us to others. It was a pleasure working with you and again, we are sorry for the time that it took. 

Anna A.
Anna said they were more expensive than she expected.
Craig O. at O'Neill's Transmission Service, Inc. responded:
Thank you for the review Anna.  We certianly understand the shock of expensive car repairs.  Particularly on AWD vehicles like yours.    You might want to consider the fact that we offer comprehensive inspections that can be used to help you understand and map out a more predictable repair budget custom tailored to your transportation needs.  We'd be happy to schedule this, and either myself or our service manager would be happy to provide more details.   Our primary concern is to make sure your vehicle is safe and dependable. To do this, we hire great technicians, and source high quality parts.  I know you will agree it is worth the cost.   We hope you enjoy your leak free car!  Thanks again! Craig O'Neill Business Manager / Technician 616-949-1230

Deb F.
Deb said they have been nice to them.
Craig O. at O'Neill's Transmission Service, Inc. responded:
Thanks for the succinct and positive review Deb! We are very proud of the people on our staff, and it is a pleasure serving you!  Craig O'Neill Business Manager / Technician 616-949-1230

Scott S.
Scott said everything was good.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Glad all was good for you! Thanks for the response.

Kevin B.
Kevin said it was awesome and perfect without reservation. Next time there's an issue he will look them up first.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you Kevin!  We are glad to hear you will be a regular customer.

John P.
John said everything was good and he did not have any problems.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks John, We are glad all went well for you.

Mark T.
Mark said they did a great job.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Mark.

Dan B.
Dan said this business did a good job, and they took care of him.
Craig O. at O'Neill's Transmission Service, Inc. responded:
Thanks Dan!   We are so happy that everything is working well, enjoy that truck and be safe! Craig O'Neill Business Manager / Technician 616-949-1230

Debbie D.
Debbie said this business was honest about what needed to be corrected and their prices were reasonable.

Rodney L.
Rodney said this business was up-front with him, they were quick and prompt.

Samantha B.
"Great place!!" The great communication and the ability to fix my vehicle in such a timely manner.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Samantha, Thank-you for your response. We do our best to stay in communication with our customers during the time their vehicle is in our care. We understand that it is a stressful time and do our best to get things done in a timely manner. 

Larry L.
"The Job done Right the first time.Will recommend for sure" Vehicle 1998 Expedition Front Pump Seal replaced Did a good job no leaks Thanks for your hard work
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Larry, Thank you for your response. we greatly appreciate when our customers respond. Don't hesitate to stop by or call if you have any questions.

John H.
John said his experience was good and his vehicle is working fine.

Allen S.
"Transmission noise or front wheel bearing" Craig and Arnold did a GREAT job determining what the problem was, acquiring high quality economic parts and fixing it on time and under budget. A past customer who will return.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Allen, Thank you for your response. Our customers reviews are important to us. We have a great team that enjoy working together. Quality parts is key to us. We do our best with out sacrificing quality and safety to stay in budget. We are honored to have you has a customer. 

Jack H.
Jack said the business was very prompt and efficient. He is happy with the work they did and the price was good.

Gerid S.
Gerid said the business did what they said they were going to do and they did it for a good price.
Craig O. at O'Neill's Transmission Service, Inc. responded:
Gerid, Thanks so much for the review!  The guys here really appreciated the opprtunity serve your family and make your Pacifica safe and dependable again.   Enjoy that smooth shifting! Craig O'Neill Business Manager / Technician 616-949-1230

Kelli W.
"Fantastic" Very friendly, accomodating service. They were patient with us but also got the work done quick. They're great!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks for the review. It was nice working with you as well. Keep us in mind for all your automotive needs.

Jeffery G.
"Diagnosis" As usual, the team at O'Neill's provided an accurate diagnosis of my vehicle's problem without the overstated hype that most stealerships or other garages throw at customers. They are the most honest shop in town, and I refer many people to them regularly.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Jeff, Thank you for the kind words. It is always a pleasure to be of service to you and we greatly appreciate your referrals.

Norm V.
Norm said they kept him informed.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
We always try to keep our customers in the loop.

Shawn C.
Shawn said the business employees are responsive, easy to deal with, and they kept him fully informed. He said he will definitely use them in the future.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Shawn! We do our best to explain the problem and then keep our customers in the loop through the process.

Doug B.
Doug said they did a great job and he was happy with the service.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Doug! We appreciate your response.

Tom D.
Tom said he would recommend this business for service.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks for response. We appreciate when our customers recommend us to their friends and family.

Dick C.
"Fantastic " I was stranded in the middle of 28th Street at 3:30 on a weekday afternoon. I called for a tow and had the vehicle taken directly to O'Neill's. They put the vehicle inside their garage and said they'd have an estimate the following morning, which they did. Vehicle had sustained front end suspension problems. Gave them the go ahead and by 5:30 that day repairs were completed.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you for your response. We appreciate the feedback from our customers.  It was a privilege to be of service for you. We are here for all your automotive needs.

Chad G
Chad said he had an appointment with the business for Tuesday, but they did not get to his vehicle completed that day. He had to leave it overnight and he got it back on Wednesday, which was a little disappointing.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Chad, I am sorry for your disappointment in not getting your car back the same day. I understand your disappointment, as it is not easy to be with out wheels. You can be assured that your vehicle was given the attention it needed so you could be safely on your way in as timely a manner as was possible. 

Tom P.
Tom said he would recommend this business.

Kieth A.
Kieth said they're good, honest, knowledgeable and very friendly.

Joyce R.
Joyce said everyone at this business was very helpful.

George D.
George said he had the best transmission experience with the business. They were great and he was confident he spent his money at the right place.

Joann H.
"Their service" As always, appreciate all that they do for my Jeep
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Joann for your continued business. It is always a pleasure to work with you.

David N.
"Impressive! " Grateful to find Oniells ! They took the time to do a thorough analysis and accurately diagnosed my transmission problem. It now works perfectly and I would recommend them to anyone. Rare to find a shop that goes the extra mile. Oneills surely does

Scott K.
"Great Service!" Great service. Always considerate, friendly, and honest.

Bob S.
"Thanks for being a place of honesty and integrity. " We have been coming here for several years. We have experienced outstanding technical expertise and customer service. They are honest and keep you informed of the repair process. This is a place of high integrity. We highly recommend O'Neill"s without any hesitation!

Jack G.
Jack said his experience was good.

Lee J.
Lee said this business is good at providing information regarding service on his vehicle.

Don R.
"Customer service " Thanks for letting me see the actual faulty parts while the car was still being worked.

David A.
"Excellent work!" Staff is always very friendly and honest. I really appreciate their efforts to resolve any issues. This is where I go for the complicated problems. I also have my Sister in law go here because I know they will be honest with her and not try to take advantage of her just because she is a female and knows nothing about cars. Unlike the previous place that caused more problems after she went there and then tried to sell her a car afterwards. I took her car to "Pat's" place and they fixed the other places mess for just the diagnostic cost. Thank you!

Medai K.
Medai said he trusts the business. He said he enjoys their business and it was great.

David K.
David said they just do good work, they're honest and don't do more than they have to.

Steve B.
Steve said the business was knowledgeable, helpful and informative.

Walter D.
Walter said the business has good prices and he would recommend the business for service.

David N.
David said they did what they said they were going to do and got it done quickly.

Joann H.
"5 Star for 2000 Jeep Grease/Oil with other maintenance" Appreciate professionalism and thoroughness of caring for my car

Michael L.
Michael said they were really up front at a decent price.

Gary F.
"They do what needs to be done!" It is always a pleasure doing business with the O'Neill family.

Phil N.
Phil said he would recommend this facility to others.

Andy N.
"Great place" Very friendly and easy work with.

Barry K.
"Transmission service" service was explained clearly, done promptly, and at a fair price

Carrie W.
"Great customer service and saved me a bunch of money!" I was so pleased with the service I received. Ted kept me apprised of what was going on and got my car in quickly for needed service. Shaun diagnosed the problem quickly and found a way to fix it without having to buy an entire harness ($600 + labor). The total bill was under $300. it was a great experience and I will return the next time I need something done. I was glad to hear that they provide more than just transmission repairs!

Jean E.
"Great Service" O'Neills provides excellent service and doesn't overcharge for work done. They provide great communication on service needed and are honest! I Highly recommend them.

Ken W.
Ken said the business was good and he would recommend them.

Mary M.
Mary said this business is good.

Roger M.
Roger said the business provided good service.

Rudy V.
Rudy said he would recommend the business. He said the business lives up to their reputation.

Mike M.
Mike said the business is good to him and they did a great job.

Bob B.
"Good quality work at a fair price." You would a received 5 stars if truck had been completed on Thurs. Nov. 3 because I had to borrow a truck to pick up a load on Fri. Nov. 5. Other than that very satisfied.

Brooke W.
"Patient, Kind, Skilled, Fair" O'Neill's Transmission Service was patient with all of my questions. They kept me informed and called to ask for my permission to complete a new task. They completed the job quickly and skillfully all at a fair price!

Tom M.
"You just Cant beat the service & Honesty" Great Job, honest friendly service, by a very knowledgeable staff. No other place in town, truly.

Tom K.
Tom said their reputation is very good.

Steve K.
"Trustworthy and Reliable!" I trust this place!

Gary F.
"Honesty and Integrety." A dealership said we would need new tires in a couple of months. You provided alignment so we can get by and use the tires until the tread is gone. Just what we were looking for.

Joann H.
"5 Star for 2000 Jeep headlights shields" Everyone is very friendly, knowledgeable, and care for your car.

Devin O.
"Great service" First people I call for transmission help.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you Devin for thinking of us first for transmission help. Keep in mind we are here for all your service needs from oil changes to new tires. Next spring come on in to make sure your AC is ready for the demands of summer heat. We appreciate your business and the time to respond to the survey.

Bill S.
Bill said he dropped his vehicle off with this business and they didn't start working on it until the end of the day. He was without his vehicle for 2 days and he feels it should not have taken that long. The price was not outrageous.

Jean F.
Jean said she liked the reviews.

Rich P.
Rich said the service was good.

Victor K.
Victor said he likes the business because everything went smoothly. He respects their timeliness.

Joe C.
Joe said this business performed great work and provided great service. He trusts them to do his transmission work every time. He has always been treated right by Ted and the guys.

Paul J.
"Very thourough." I feel like my vehicle is actually "fixed" and not just thrown back together.

ROBERT (BOB) P.
"MY RECEINT WORK AT O'NEILL'S" I have had a lot of work done at O'Neill's from just fluid flushes to a new transmission install. They Keep me informed on everything and their quality of work is excellent. I will keep on going there when I need work.

Ron S.
Ron said they have great communication and spent time talking to him. They have honesty on the service project.

Beth H.
"Trustworthy" I feel confident taking my car to O'Neill's . They diagnosed the problem and went out of the way to find me less expensive parts and called to explain what they were doing . Very friendly and easy to work with. It is nice to trust your car repair service!
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thank you, Beth.

Wayne I.
Spoke with Noreen. She said their work was very detailed and the pricing was fair.

Geoffrey H.
"Knowledgeable techs with personality" Knowledgeable personnel who are willing to take the time to talk with you.

Larry F.
"Oneills" Honesty

Sean M.
"Honest feedback" They provided quick, honest and friendly service. They had me in and out in 3 days. All the local Ford dealerships were 1-2 weeks out just to get me in for diagnostic work.

Sarah P.
Sarah said this business had great customer service and they explained a lot of things to her. She also said she feels like she can trust them.

Jeff C.
Jeff said he would recommend this business for service.

Mike K.
Mike said they got done what they needed to get done and they did a great job.

Geoffrey H.
"4x4 troubles" Perfectly satisfied with diagnosis!

Cory W.
"Trans repair " The experience was simply phenomenal!

Jim Y.
Jim said this business provides the best quality work. Whatever they do, they do it very well. He would absolutely recommend them and has done so numerous times in the past. If he has a problem with his transmission, he takes the vehicle to this business.

Katie G.
Katie said she is happy with the service the business provided.

Brad F.
"Alternator replacement" Tom got us in and out in 1 day. I called after hours and left a message about what our car needed. Dropped it off after hours and they had it done by 4 the next day.

Dennis H.
"Outstanding service" Repeat customer; very satisfied
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Dennis & Debbie, thank you so very much.  I hope we can continue to meet your expectations on future repairs.

Chris S.
"Best Shop In Town" Every visit to O'Neill's has been a great experience. The staff/technicians are helpful and extremely knowledgeable.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Chris, "Best shop in town" is quite the statement.  We Greatly appreciate your kind words, and repeat business. Thank you.

Eunjin H.
"Excellent!" It is excellent place to go. Not only for transmission, but other maintenances can one trust in these guys. I replaced front driveshaft, then, annoying problem, severe vibration on gas, was solved perfectly. They are honest and professional about car and the estimation, and , quick and accurate to check and solve the problem. I would willingly recommend O'Neill to my friend. Appreciate Tom, and Shaun~
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Your kind words are greatly appreciated, thank you for being an equally excellent customer. 

Joann H.
"Tom & all working on our autos" There to please & to do the job completely
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Always a pleasure seeing you.  Thanks Joann

Karen K.
"You saved my car" Needing a transmission at 41,000 miles was not pleasant you did a great job and it runs fine
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
I can't say I disagree.  Thanks for the kind review

Craig V.
Craig said it could've gone smoother as far as time wise. It was misjudgment regarding how long it would take and they needed to get parts. They communicated well and they're a good staff.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Craig.  Greatly appreciate the review and your business.  Thanks for understanding our delay.  Amidst best efforts, parts can sometimes kill our timeline.

Bob B.
"2010 Santa Fe alignment " Friendly, knowledgeable, professional
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Bob, much appreciated.

Howard A.
"No wait, quick analysis" Good info., I was Included in the process. Clear diagnostics, no smoke and mirrors.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Howard, thanks for the review.  We are always an open door shop. We look foreward to helping you in the future.

Tim H.
"01 Lincoln Continental" Crew did a great job and kept communicating with me through the entire process.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Always a pleasure working with you Tim.  Thanks for the buisness.

Ellen T.
"Great Service" Had my car aligned after buying four new tires from Discount Tire. The price was good, and they answered all of my questions. They also got me in only a few days later...so no ling waits.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Ellen, Thanks for trying us out, and the nice review.  We are here to help with any future issues you may incur. Thanks,   -Tom

Norm V.
Norm said he loves doing business with this facility. They are great and the employees have high integrity.

Mel C.
"good job" honest
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Good Customer Honest

Tobias T.
Tobias said they follow-up with the warranty.

Don C.
Don said the business did quality work and provided excellent service. He mentioned they kept him informed and explained everything well, which impressed him.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Don

Zach K.
"Excellent service" Very knowledgeable staff, they are only concerned about fixing the issue and not just blindly guessing at what could be wrong and fixing.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Zach,  thanks for the review.  Glad to be of service

Jeff G.
Jeff said the business is outstanding. They are good, honest and has been with them for 50 years.

Steve S.
"Fixed my AC at a reasonable price" Brought my 2012 Honda Pilot in to fix A/c. Dealership wanted over $1200 to fix on a 14 year old car. O'neill's found a way to make the repair for 1/3 the price. It took a couple of days to get the parts but they did not keep m,y car during the wait. I drove it around and then brought in back in. Once parts were received they were done in 1/2 da and I got the car back. Definitely asking them to estimate on the next job.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Steve.  We greatly appreciate your kind words, and repeat business. Look forward to seeing you on the next one.

Lisa E.
"Excellent customer service" They got me in the same day I called, ran diagnostic and let me know my problem with in hours. Thank you for you great customer service.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Lisa,  much appreciated.

Blaine G.
Blaine said the business is really good with explaining everything, and they also kept in contact.

Sue G.
Sue said the business employees are always kind. They are thorough and they fit her in when she needs service.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Sue, always a pleasure

Paul S.
"Friendly, knowledgable staff, explained our option. Completed work on time" Good Job.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Paul, much appreciated

Rick C.
Rick said this business did a great job and everything works fine. They did exactly what they said they were going to do.

Bill R.
"2003 Mountaineer, suspension, OUTSTANDING" OUTSTANDING! Tom was informative and helpful through out the process. When an unexpected issue came up, he dealt with it and minimized the charge for the work. I'd send my 90-year-old mother to O'Neill's with confidence that they would take care of her.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Bill, your review is greatly appreciated.  Thanks from all of us for your continued patronage, and words of encouregment.

Greg W.
"Trustworthy and Quality Service" O'Neill's did a great job on my transmission service. Fast, friendly, and honest. Would highly recommend to anyone.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Greg.

Sara J.
Sara said the business was really efficient, very informative and super friendly.

Luke H.
Luke said the service was done fairly well.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Luke,  thanks for your business, and the review.  Sounds to me like we could've done better.  Please let me know if you have any questions on what was done, or if I can help in any other way.  It's never fun giving somone bad news.

Ryan R.
Ryan said they did what they said they would do at this business, when they said they would do it and it was done within the time they said it would be done.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Ryan, Thanks so much for the review.  We look forward to seeing you next week with the Torrent.

Art T.
Art said the service was fine.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Art, for taking the time to review, and the business.

Gordon G.
Gordon said Tom, the manager, was nice and the business did a good job. He also said they were very helpful and very friendly.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks much for the kind words Gordon. 

Linda B.
Linda said this business was honest, they explained things to her and showed her how to handle certain situations.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thank you Linda.  We greatly appreciate the review and your business. 

Bud L.
Bud said the business has always done a good job for him, which is why he always recommends them for service.

Burleigh S.
"Honest and straight forward" There is no wonder why you are in your 3rd generation of operation. Intelligent competent knowledgeable and genuinely friendly staff. 100% confident I am in the right hands. Manager Tom is awesome. He makes his extremely challenging job look easy and always a great smile and attitude. Thanks to Ted and Shawn for the not normally offered pick up and delivery service. It also allowed a chance for my mother Ardith and myself the opportunity to talk casually with both. Very real and down to earth high quality people. Looking forward to getting new tires for the Toyota Sienna and have it scheduled for the best alignment available in west Michigan. Thanks again and look forward to seeing you soon for such. Very sincerely, Ken Schroeder 770-685-9829
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Ken,    Thank you so much for your very kind words.  We aim for this level of satisfaction with every customer, and it's nice to hear when we've hit the mark.  Thanks also for your continued business.  We look forward to seeing you soon.  Thanks,   -Tom

Larry F.
"Honesty and integrity" Excellent
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Larry.

Kim F.
Kim said this business gives her good service.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Kim,  much appreciated. -Tom

Tony H.
"Great service" Great service
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Great customer, great review. Thanks Tony

Todd O.
"Great experience" Very knowledgeable and detailed. Reasonably priced and no pressure or "up-sell".
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Todd,   We appreciate the business and the reveiw.  Thanks much

Pat T.
Pat said this business did really well and their service was good. They had really good documentation and did just what he wanted them to do.

Ruth H.
Ruth said this business is thorough and they are trustworthy.

Dick C.
Dick said his overall experience was not perfect. He had a hard time scheduling the appointment.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Dick,   Thanks for the review. My apologies for the difficulty scheduling. 

Dave P.
"Smart people" The employees at O'Neill's are the most knowledgeable that I have ever encountered in the ANY service or repair industry
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Too kind.  Thanks Dave

Mark L.
"Scheduled Maintenance" O'Neill's did a great job with my scheduled maintenance. They even checked a few things that were not transmission related, but needed to be adjusted.

Ken W.
Ken said this business was good. He wants to keep going there.

Gary F.
"Gary Fuelling" Tom went out of his way for me. I highly recommend O'Neills to anyone with transmissions problems. Thanks for all your help!!!

Tyler A.
"Mediocre Experience" As far as I can tell, the mechanic/technician did a good job and the repair was done correctly. What went poorly was everything else. First I was told I'd get the car either Thursday or Friday, which didn't happen. Then I was told Monday morning. Then it was Monday afternoon. Then it was Tuesday between 2-4p. I had to call for the update at 4p Tuesday to find out it was going to be Wednesday after 1p. Poor managing or knowledge of managing expectations. In addition to that, they billed me incorrectly at first and had to rerun my credit card for an extra $500 when the mistake was found. That's a punch in the gut.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
 Tyler, Thanks for your review.  I can't say I don't agree.  Your experience here could have definitly gone better.  I put partial blame on GM's software tech support as a primary cause for the delays, but I felt I had informed you better of the timeline.  My sincerest apologies.  We strive for customer satisfaction, and make every effort in that direction.  I truly am sorry about how it ended, and hope you give us another shot at earning a five star from you in the future.  I promise not to dissapoint.  Above all else, thanks again for your business.

Penny S.
Penny said the business did a great job. They were efficient, and her vehicle was finished in a timely manner.

Wayne T.
Wayne said the business saves him money when he goes in for service. He mentioned the employee that works the telephones is great and efficient.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Much appreciate the kind words Wayne.  Thanks for your continued business

Scott K.
"Great work!" Trustworthy, professional and exceedingly competent.

Tim T.
"You take the time to diagnose, discuss, and decide what corrective action should be taken to eliminate the problem(s)" So far I am well pleased with your assessment and repair to my Chrysler Concorde. Some other small annoyances that had developed over the last two years have been remedied coincidental with the repair.: (My cruise control works 100% of the time now! ) (the engine light is off all the time now!) You men are honest, fair and most of all....... trustworthy. Good work. I sincerely appreciate your knowledge and expertise!  Tim Topolinski
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Tim,   Your kind words are greatly appreciated.  Your reveiw describes what we strive for on every repair.  I only wish everyone we dealt with left here with that feeling. THanks again, and look forward to helping you in the future.

Tom T.
"great shop" honesty and integrity
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Kind and concise.  THanks Tom, we appreciate your business, and support. 

John G.
John said this business has excellent service.

Alex R.
"2002 Escalade" They take the time to explain what is wrong with your vehicle and genuinely seem interested in helping you out.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
That we are.  Thanks for your business Alex, we look forward to helping you in the hopefully not-to-near future as well.

Joann H.
"Everything is always great, except the driver side seat with 3 strips of the leather had something black -- looked like it was tried to be robbed off. With a little elbow work & leather cleaner, I think it came off.." Clean seats or put something down to protect it.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
My sincere apologies Joann,  I know how hard it is to keep a vehicle as clean as yours.  This was addressed with the staff, and I'm confident it won't be an issue in the future.  As always, thanks much for your continued business.

Cory W.
"Great service!!" I enjoy the great friendly service I receive and the vast knowledge and experience of the technicians. I also enjoy the comfort of knowing they are a NAPA AutoCare center and that I receive a 24mth/24,000mile Nationwide Peace of Mind warranty on almost all repairs.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Cory,    We greatly appreciate the review, and look forward to seeing you in the future.  Thanks,       -Tom

Jim H.
"Excellent customer service!!" O'Neill's is the only place we will go for auto service.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks for the kind words Jim.  We greatly appreciate your business, and patronage.

Ray H.
Ray said she is very familiar with this business and she knows how good they are.

Dan D.
"Great Service " I was long overdue for a fluid change. The bonus was the re-learn of the computer to eliminate a hard shift issue. It shifts smooth as silk now.

Ron O.
Spoke with Linda. She said she appreciates the excellent service the business provides. She did not have an appointment but they took good care of her vehicle.

Bill J.
Bill said he would recommend this business.

Phil M.
Phil said they took care of the problem and they did it at a reasonable price.

Brian G.
Brian said the business had good service.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Brian, glad to help. 

Dan S.
Dan said he was satisfied with this business' good service and the professional manner in which it was done.

Tom B.
"Front end alignment" They were professional, fast and reasonably priced.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks for the review, and business Tom.  We look forward to servicing your vehicle in the future. ( not too soon for you sake, I hope ).

Steve M.
Steve said he didn't have any problems.

Dennis M.
Dennis stated he appreciates the honesty of the employees at this business. They are very informative.

Jim L.
"Transmission " Guys were awesome! kept us informed on every step...

Marcus K.
Marcus said this business explains what is going on, they take care of their customers and they are honest.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Marcus, glad to help anytime.

Martha F.
Martha said she loves this business and she goes there every time she needs service.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks Martha. We greatly appreciate your patronage

Jim H.
"Very professional and friendly service." O'Neills will be our sole service center for our vehicles.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks for the kind words Jim.  We really appreciate your continued business and support.  Thanks to you guys from us all.

Nate H.
Nate said the business was helpful and accommodating.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Glad to be of service.  Look forward to seeing you again, not to soon for your sake though.  Thanks much

Ben E.
Ben said the business was thorough and tried to save him money.

Carolyn C.
Carolyn said the business had superior service.

Daniel D.
Daniel said this business did everything correctly.

Jim G.
Jim said he was happy with the work the business provides. He had a good experience.

Steve F.
Spoke with Heidi. She said the business is very helpful and fast.

Norm S.
Norm said they did a great job and they were friendly and honest.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks for the kind words Norm.  We appreciate the business.

Henry R.
Henry said the service was very good.

Barb H.
Barb said the service provided by this business was very good. The estimate they provided her was less than the actual cost. The employees were friendly and helpful.

Ken P.
Ken said one part that was paid for was not installed. He is not certain of the cost of the part, but questions whether there should be a credit issued to him. They did a pretty good job, however.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Ken,  thanks for the kind review.  To further confirm, we DID NOT replace the shift solenoid in your transmission.  I wouldn't recommend that repair given the amount of contamination we found inside the pan.  I also double checked the invoice, and you were not billed either.  Thanks again for the business, and review.

John G.
John said he liked the service provided by the business. He would recommend the business.

John A.
John said the service was exceptional.

Roger B.
Roger said he made an appointment and dropped it off. The work was completed on time and it was done to his satisfaction. He has been there before.

Bob K.
Bob said the business did a really great job and he appreciates what they did for him.

David M.
"2005 Explorer" Had great service. Felt they tried to be as fair and honest with us as possible. They did not try to sell us things that could wait for a few years. Tom, Ted and the crew did a great job.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Dave,  Thanks for your response. We appreciate your taking the time to respond to the request. Customer feedback is important to us. Being fair and honest is how we run our business. 

Michael K.
Michael said the business solved his problem with the vehicle.

Steve O.
Steve said the business was good and they give him the scoop on everything.

Jim M.
"Solid -- as always" As usual, great experience. Tom is very upfront about the costs involved, and gives you choices to help manage the expense. They're not going to be the cheapest shop around, but as often as not it will be because they will steer you towards higher quality parts (read: safer and longer-lasting).
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Jim, Thank you for your truthful response. We are glad you see the value in what we do. We are always happy to come up with the best affordable way for our customers to stay safe and keep their vehicles on the road for many miles to come.

Travis P.
"Vary friendly feel like family when I walked in the door" Even though they are a trainmission shop they pointed out what else is wrong with my car they didn't have a problem with helping me with that hands down best service I got out of a auto shop anywhere recommend them to anyone
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Travis, Thank you for your kind review. While Transmissions is our specialty we are a full service automotive business. Our techs are all certified and well educated in all areas. Keep us in mind for any of your vehicles future needs.

Gary F.
"Professionalism has always been displayed towards me and my vehicle." My car was diagnosed with a machine that tells what was wrong. Once we knew what was wrong it was easy to replace and the repair was easily completed.

Mark T.
"Great Service!" Tom and all the guys at O'neills are just fantastic. I can't say enough good things about them. They recently helped me out big time with both of my cars. While the dealership was trying to sell me a trans O'neills figured out exactly what was going on and it ended up I didn't need a new transmission and the repair was simple and inexpensive. On my other car I stopped in to have the timing belt done and they did a fantastic job as usually. Unfortunately a bolt has been incorrectly installed by the last group that had done the timing belt. O'neills put in the extra work to make everything right and still met the original estimate. I have delt with O'neils several times over the last 5 years and every time has been a great experience. They are clearly one of, if not the best garage in Grand Rapids.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Mark   Thanks so much for the positive and kind review.  This is what we strive for, and it's nice to know it's appreciated.  We look forward to helping you in the future, hopefully not too soon for your sake.

Scott A.
"GMC Denali" Very helpful/ friendly. Honest answers to questions.

Brad L.
"Friendly" Helpful

Jack P.
Jack said they did a good job and the communication was good. It was expensive.

Rick C.
Rick said it was quick, they did a good job and the price was fair. He was happy.

Bill R.
"2003 Mountaineer Wheel Bearings, Feb 10, 2016" I only gave 4 out of 5 stars because Tom seemed so busy keeping up with customers and his business rhythms that he didn't have a lot of time to talk...I guess that's a Catch 22, however, since he gets the job done. In my case he was a day early. Great job guys!
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Bill,   Thanks for the review.  My apologies if I seemed rushed while speaking with you, sometimes the phones get crazy here. We Look forward to helping you if there are any future issues. Thanks again for the business

Hull J.
Hull said they really know what they are doing, which is great. He said he thought their prices are a little high.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Josiah,    Thanks for the nice review.  Yeah, doing transmission repairs properly is not a cheap endeavor, I concur.

Barry K.
Barry said this business works well and they're timely.

Steve R.
Steve said he received good service.

John S.
John said it was very well. The service was very good, it's working very well and he's very satisfied.

Bill S.
Bill said he liked the location of business and the type of service this business provided.

David G.
"Returning customer" As always, I am more than pleased with their service and friendliness.
Lisa O. at O'Neill's Transmission Service, Inc. responded:,br> David, Thanks again for your business! We appreciate you as well. 

Jim C.
"Great service" Professional, trustworthy guys. Tom diagnosed problem just by my description. Shawn confirmed it in 5 minutes. Got same day service and I am back on the road!

Sheila M.
Sheila said the customer service was great.

Charles M.
Charles said they were helpful and they went out of their way to help. They did a great job and they stand behind their work. They are a delight to go to. They were extremely helpful they completed the work in a timely manner.

Micheal K.
"Friendly, knowledgable people; was able to see me right away" I've previously had good experience with my car service (despite their name, they provide a variety of auto services), and I don't get pressured for service that dealership service centers try to scare you into. They get a five star from me, because they've exceeded my expectations.

Brad L.
"Friendly communication" Friendly and eager

Maria K.
Maria said she is treated like a customer, not just a woman, when she visits the business. She will always take her vehicles to the business because they deliver top notch service.

Tim S.
"Will bring all our cars here" Thought we had a transmission problem, ended up being the catalytic converter. Friendly, honest, and busy. A lot of people appear to trust O'Neill's and I see no reason that they shouldn't. They seem to care about their craft. Got it done in a timey fashion.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Glad to be of service.  Thanks for your continued business.

Mark T.
Mark said this business is reliable. They are great, honest, and they have his best interest at heart. They do a fantastic job on his vehicle.

Clirim H.
Clirim said the business provided excellent service on his vehicle. This was not the first he has used the business due the consistency of the service work provided. He is thankful towards them for the service they provided.

Clirim H.
"Great service, Great people" I went in to get my van fixed from its transmission problems after years ago I had a problem with another car which they fixed costing just $1000 while other places wanted me to pay $3000. There is no place I trust more to fix my transmission than O'Neils Transmission Service. They had great welcoming people which made the experience even better.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Clirim,    We greatly appreciate your kind words as well as your business.  Thanks for the review.

Elizabeth P.
"100% satisfied! " I was very impressed by their friendliness, honesty, and quick service! Will definitely return and recommend.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you for your response. We greatly appreciate our customers responses. 

Mike G.
Mike said the service was good.

Joe Z.
Spoke with Keena. She said this is a good business.

Martha F.
Martha said the business fulfilled her needs.

Jim M.
"They did what was promised." I would recommend O'Neills to my friends and relatives. They were professional and efficient.

Gene B.
"Power Issues " A friend noticed my rear wheels weren't spinning on my Subaru Legacy. Due to its semetric AWD, there should never be a time when it doest. I took it to O'Neill's and the were able to fix he initial issue without running diagnostic. However they found several other issues that needed emendate attention. When any issue was found, or repair was needed, the called me to fully and clearly explain the issue on how it would need to be fixed. The service was fast, friendly, and professional. This is the third time I have been to O'Neill's and they continue to do great work.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Gene,    Thanks for your kind words.  We greatly appreciate your patronage, and look forward to seeing you down the road. Thanks

Barry K.
Barry said he has been very impressed with the service at this business, the thoroughness of the employees, and the explanations they give. He is impressed with the service they provide and why they provide those services.

Allen S.
"Honda Trans" The whole crew did a great job with my transmission issue. They communicated what was wrong, showed me the parts and inside of the transmission and got the job done on time as promised. A bigger investment in my Odyssey than I wanted to make, but it runs like new again.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Allen,    Thanks for your kind words.  Glad to hear all is going well with the Odyssey. 

Jim K.
"1998 Toyota Sienna" Tim was fantastic! The service and quality are outstanding my van runs like brand new!

Bruce M.
"Best Transmission Service in Grand Rapids" Never a second thought when it comes to transmission service. Great service. Someone I can trust. You get honest information and never feel like they are trying to over sell. Your are treated like a family member. I will never take any of my cars to the dealer unless it is covered by warranty. Once that work is done I always ask for O'Neill's to do a road test to confirm the repair.

Bob M.
"Quality" as always feel that it was done as good as possible, but making appt needs MAJOR improvement....caaled one day and left message to call so could make appt., after 24hrs called again to be told swamped would call back shortly...final after another 24 hrs called 3rd time to make appt.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Bob, We appreciate your repeat business.  My sincere apologies for the mixup on scheduling.  Sounds like the issue was on our end.  That is not how it usually goes, and definitley not how we would like it to go.  Thanks for your patience and we look forward to seeing you in the future. Have a happy and safe holiday season.

Scott A.
"They have oustanding customer service and have really earned my trust. I refer anyone looking for a great shop." 2 years ago I was looking for a new shop that I could really trust and I found it with O'Neill's. They go above and beyond every time I need them. My power steering pump was on its way out and I had a scheduled appointment for the Tuesday after Christmas but the pump died the Monday prior to Christmas. I was fully expecting my Jeep to sit there for a week and I would have the extra expense of a rental. The flat bed hauled my Jeep in and Tom told me I know you really need it for Christmas trips so we will get it done today. I was very surprised and extremely happy. If you are looking for a shop that has YOUR best interest in mind O'Neill's is the place to go.

Richard S.
Richard said they were nice and got to his vehicle very promptly.

Blake W.
Blake said they were very nice, very helpful and professional.

Ty A.
Ty said the employees at this business are very thorough with the service they provide and are really good at it. They are also very open and communicate very well. When spending a very large amount of money, it is nice to know that someone else is looking out for his vehicle, too. He would absolutely recommend them. They are really good at what they do and he appreciated what they do for him.

Charles G.
"Transmission repair" Great people and great service! So helpful and easy to work with will definitely recommend to anyone!!!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you Charles! We appreciate your response. Our customer feedback is important to us. Thank-you for recommending us. Hope you have a joyful Holiday season.

Steve K.
"Quieting the Beast" My beloved Astro van had a nasty deafening noise coming from the rear end. After a trip ti O'Neill's we discovered that it needed a rear differential overhaul. After a few days of pacing the lobby I have Big Blue back and she's "quiet as a church mouse" (from Tom himself). I am very happy with the work and service and am now not afraid to take it on the highway fearing the rear end would fall off at speed. Thanks to Tom and his crew!
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Steve,   Thank you for the business.  Glad we were able to correct the issue with "the Beast".  Happy Holidays

PAUL A.
"Quality and Patience " When I noticed my vehicle's transmission was acting up. I brought it in to them but it would work fine for them but we waited it out for a couple of months and got the problem fixed.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks for the response and update. We appreciate the feedback. Happy Holidays!

Mark L.
"Transmission Review" Great service
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you for your response Mark. Customer feedback is important to us. It was a pleasure being of service to you. Happy Holidays!

Ryan R.
Spoke with Susan. She said this business was able to get her vehicle done a day sooner than promised.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Ryan,    Thanks for the review and the business.  Happy Holidays

Candace C.
Candace said the business provided her with great customer service and she will definitely be returning for service.

Eric M.
Eric said this business did a great job.

Erica E.
Erica said she was happy with the service she received from this business.

Ryan M.
"Rear differential rebuild " I took my car in for service a few days before thanksgiving. I told the folks I was hoping to get the car fixed in time so I could drive for the holiday to see my family. They called me Monday morning two hours after opening with a full diagnosis and it was detailed and explained part by part. I was informed daily via phone calls and text messages with pictures of findings. The quote was spot on accurate after the work. The work was done when it was promised and it was a huge job. The car drives like brand new. They were courteous, informative and the best car repair I've had done at a shop. I'd take my car here for any repair. The people there make this place great
Lisa O. at O'Neill's Transmission Service, Inc. responded: Ryan, thank you for your response. Our customer feedback is important to us. We appreciate your business and your kind words. We hope you have a wonderful holiday season.

Devin O.
"Friendly, Helpful, Honest" Had my truck towed in (transmission had failed while driving and it would no longer go into gear). After discussing symptoms, Tom (the manager) went over potential trouble areas with me, and explained exactly what work would need to be performed in order to diagnose the actual cause of the problem, as well as the cost for removal, disassembly, and diagnosis. He also gave me a rough "worst case scenario" estimate. I went ahead and authorized them to do the diagnosis work.  The next day he called me with "good" news. The problem was just a bad torque converter and leaky front seal on the transmission, and the repairs cost ended up being nearly $1500 LESS than I had feared.  After getting the truck back it runs like brand new.  Transmission repair can be really, really expensive; it is good to have a shop I know I can trust.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Devin,  We appreciate your kind words as well as your business.  Glad to hear the truck is running well.  Enjoy the holidays

Mike R.
Mike said Tom was nice and this business had good customer service.

Russ M.
Russ said this business is really good. He knows their name and their reputation. They do a good job and they are good to work with. He appreciates their hard work.

Wanda W.
Wanda said this business is very wonderful to deal with. They are honest and totally helpful. They got her vehicle right away and they are straightforward. She enjoys their service and looks forward to the next time.

Pam G.
Pam said her service was good.

Theresa W.
"Friendly, Reasonably Priced" Fairly new to Grand Rapids area so when I had a problem, I asked around and O'Neill's was highly recommended. I was a little hesitant because they are about 25miles away and the van had to be towed there. When I called, Tom let me know they would do an initial diagnostic inspection and what the cost would be for that and then gave best/worst case scenario of cost which I appreciated. I was thinking the worst would be I'd need a rebuilt transmission, but even if that, Tom said the fairly low mileage for the age of my Odyssee, it would be worth the expense to repair. ("It's barely broken in!") That was actually reassuring because it's an 04 and I wasn't sure if it was a smart move to put that much into an older van! While doing diagnostics, they found the problem was not the transmission, but electrical! A mouse had chewed some wires! They replaced those and test drove the van and no further problems! I was so thankful to see my final bill and the amazing thing was HALF of my bill was for the towing service (not related to O'Neills, we just had them add it to the bill because I didn't have any way to pay at time of towing!) So I would say their fees were VERY reasonable!  I asked if they did other services or only transmissions and he said they do just about everything except air conditioning, so even tho there are closer places, I will be taking my vehicles there for all future repairs!
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Theresa,  Thanks so much for your kind words, we greatly appreciate your business and look forward to seeing you in the future.

Rob S.
"Professional" A courteous group of professionals that diagnosed and repaired my transmission’s problem at a fair price. Highly recommend!

Doug V.
"great customer service!" very impressed with the staff...approachable, knowledgeable and thorough...they treated us like family...thanks guys!
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Our pleasure Doug, Thanks for your business.

Jim K.
Jim said this business provided good service. They are knowledgeable and reliable.

Steve F.
Spoke with Heidi. She said this business communicates well and gets the job done quickly.

Ken J.
"Checking for noise." The noise I was told is the heat exchange the company was very honest about were that was coming from. I was at the mileage were I needed fluid changes including the transmission and I believe the price was fare. I still have that noise but its nothing to be concerned about.

Steve K.
"Outstanding and honest!" Although I do not like having to bring my vehicle in for repair this is one of the few places where I don't mind. Why? Because not only do they do an excellent job but they are upfront and honest. You don't get honest people too often and it is refreshing. You might have to wait a bit and the reason is because they are thorough. I highly recommend O'Neill's. Tom is a great guy.

Chris M.
"Excellent as always." The older my vehicle gets the more I visit O'Neill's... And they have not disappointed! Superb knowledge, service, and integrity.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Chris! We appreciate your business. Thank you for your response.

Danielle B.
"Honest" I brought my VW Jetta VR6 there because it seemed like it was having transmission issues, slipping and slamming into gear. They diagnosed my car and told me there was not 1 thing wrong with my transmission, it was my engine. What felt like transmission slips and slamming of gears was actually a broken engine mount so it was moving with the engine torque. We had been ignoring the check engine light because we were told it was the Mass Air Flow sensor, but they gave us a read out of all the engine codes and Mass Air Flow sensor was not on it. My husband will be able to work through the list and get my car running like new again. I would recommend them to any one that asks because it's hard to find honest mechanics.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Danielle, We appreciate the kind review.  Customer feedback is important to us, and we are always happy to help clear up a difficult-to-diagnose issue.  Thanks for your business, and I hope the repairs go well. 

Michael T.
Michael said he has had service done at the business before and they have been great.

Will S.
Will said they did a professional job.

Mark P.
Mark said he has had good success when going to this business for service. They get him in and out and he has not encountered any issues with them. He recommends them to anyone for service.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks for the kind words Mark. 

Phillip K.
"Quick and Straight Forward" Brought our vehicle in and was quickly explained what could be wrong. Diagnostics were ran and determined that my issue was a cheap part and some more transmission fluid. Did receive a run around or a bunch of jargon no one understands. Once the issue was recognized the staff at O'Neill's took care of me the very next business day!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Hi Phillip, I am thinking that you did NOT receive a run around or a bunch of jargon. I am going by the rest of your kind words. Thank you for the response and the time you took to do so. We greatly appreciate it. 

John Z.
John said the employees at this business provided good customer service in a timely manner.

Gordy B.
Gordy said they took care of business and the price was good.

Brian V.
Brian said the staff was very nice and honest.

Scott A.
"Great service. And I need a shop I trust and this is it!!! " Great!! Outstanding!!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Scott, Thank-you for your response. We appreciate your business and thank you for your kind words. We are happy to assist you with all your vehicles and the service that they may require.

Mark L.
Mark said they were very knowledgeable, friendly, and honest.

Mike P.
Mike said this business provided really good service work.

Scott S.
Scott said he had a good experience with this business.

Gary P.
Gary said this business provided top service. The employees explained everything well. He would like to thank the staff for all their help.

Candice C.
"Impressed as always. " Not only did they tell me it was not my transmission, they explained exactly what the far issue was and told me what to tell my mechanic. I decided to have the repair done by them. Integrity and trust are no small thing.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Glad all went well for you. We appreciate your business. Thank you for the response as well. 

Eric M.
Eric said they provide good quality service.

Keith B.
Keith said this business is really good and he has never had a problem there.

Ravi V.
"Outstanding service and honesty" Every one is proactive and personal. They take good care of your problem.

Chris M.
"Commonplace Excellence" In what is becoming altogether routine... we had a superb experience and left feeling our vehicle had received the utmost in professional service.

Jim J.
"See below" Tom was wonderful. He Explained the problem and gave me several options as to the repair.  First class operation

Tom N.
Tom said they did a great job. He has been doing business with them for a long time. He recommends them to all of his friends.

Chris M.
"Honest Excellence with Superb Customer Skills" As usual, I received expert advice on what and what did not need to be done to my vehicle. Quality work!

Phil G.
Phil said he was happy with what this business did.

Jim D.
"#1" The best
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you!

Eric P.
Eric said this business provided certainly a good value for what service they did, they answered all of his questions and they were very gracious about doing so. They are very convenient with being able to get him in and out and with calling him to let him know when his vehicle was ready.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks for the response. Communication with our customers is important to us. We understand how stressful it can be when ones car is in the shop. 

Medai K.
Medai said he is a friend of the owner and he likes the business.

Perry B.
Perry said this business answered his questions.

Paul V.
Paul said when he took his vehicle in for a transmission check, it was quick. He was happy with the results and wanted to thank them for their service.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you for the pleasure of your business. 

Bernard R.
"Customer Focused" Promptly looked at vehicle and identified the issue to be resolved.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you for your response. If you have any more questions on work done please call or stop by. 

Scott B.
"good service, slow for "while you wait". " i had the fluid and filter changed in my '05 Toyota Highlander. They were very thorough and did a good job. I would have given five stars but they're not set up very well for a "while you wait" service. I had to kill 2 1/2 hours waiting to get it back. Drop it off for the day if you can. I will next time.

Hope F.
"Great transmission shop!" I am so happy to have found O'Neill's shop. After a negative experience elsewhere, I took my Volvo in to O'Neill's to get a second opinion. The staff there was friendly, prompt, and incredibly helpful. Their prices are fair, and they were up front and honest about what my car did and did not need. They have earned my business, as well as recommendation!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Hope, Thank you for your response. It was a pleasure to meet you and service your Volvo. We appreciate your business! 

Lauren M.
Lauren said she was unsure when she arrived at the business. The person at the desk was on the phone and she did not know where to go, so it was a little awkward.

Doug H.
Doug said the business did not solve the problem with his vehicle. They are still researching it. He was happy that they were able to get him in on short notice, and they were up front about what they found.

Binta B.
Binta said this business was very good. The work was excellent.

Jim M.
Jim said he appreciated the efficiency of the diagnosis and the execution of a cure. They are an old dependable, business that does a good job.

Paul C.
Paul said the estimate he requested from this business was performed well.

Justin K.
"Very up front" They only did a diagnostic on my truck. But they were very honest about what needed to be done and how much it will cost. Great place. Will highly recommend
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you for the kind response. Being upfront and honest with our customers is the way we do things at O'Neills's Transmission Service. 

John S.
""GREAT" Service!" What GREAT service! Got an e-mail it was time for our next check-up. Replied for an appointment. Got the day I asked for. Car was ready for pick-up that afternoon! Thanks for such wonderful service O'Neill's!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
You are very welcome for the service. Thank-you for choosing O'Neill's. We appreciate all our customers.

Ted N.
Ted said they did a good job and in a timely manner.

MARTIN R.
"Seems to be very honest" Great service. Price came in a little under estimate. Car was done when promised. Will use O'Neill's again when needed.

Kyle R.
"Friendly honest" Staff was very friendly, and honest. They didn't tell me there was anything to be done that wasn't necessary.

Phillip B.
Phillip said he was very satisfied with the service provided by the business.

Clark U.
"Great service" Willing to explain things well and open with options

Sheila M.
Sheila said they did a great job providing service for her vehicle.

Jared B.
"Helpful representatives" I sent my wife in with my truck and she was able to explain the symptoms to your rep. and they test drove it and trouble shot it from there. Things went very smoothly and even though the truck didn't do what it does for me I was told I could bring it back on the original examination fee.

Jim S.
Jim said he likes the owner of the business, but there was a problem in what he wanted them to do and what was actually done. He paid for something he did not need to have done and there might have been a miscommunication.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Jim, Thanks for the review.  In the future I would suggest letting us Diagnose & confirm the issue prior to repair.  We did what we could with what you asked, however, we cannot gaurantee a repair that we have not initially diagnosed, and that was the situation here.  We greatly appreciate your business and hope to see you again in the future.   Sincerely,   -Tom Wagenaar

Lisa D.
Lisa said this business provided spectacular service.

Joe L.
Spoke with Lois. She said this business was very good. They stuck to their word, they told her they would do something 2-3 years ago and they followed through with it. They did not even have it in writing.

Jessica N.
"Very informative " I was referred here by my neighbor. I walked in and was instantly greeted and throughout my time there, everything was very well explained (in great detail) so I was able to better understand what was wrong with my truck and what to expect. Very pleased and will be going back if more work needs to be done!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Jessica, Thank you for your kind words. Also a thank you to your neighbor for sending you our way. We appreciate your taking the time to respond to Sure Critic and that you came the distance from Cedar Springs. It was a pleasure to be of service to you. 

Greg C.
Greg said this business did a great job. He had an appointment set for Wednesday, a week in advance, and they were unable to get to his vehicle that day.

Bill C.
Bill said this business met all of his needs. They did good work.

Charlie V.
"trans maintenance" my diagnosis and fluid change were done in less than 1 hour while I waited and at below my quoted cost.

Scott V.
"Good Guys, Honest Work!" The guys at O'Neills are people you can trust to be straight forward with you. I haven't been there in a long time; when they only did transmissions, and glad I stopped in!

Chad W.
Chad said he felt this business did a good job.

Ryan R.
Spoke with Susan. She said the service provided by this business was good and they kept her informed. They finished on time.

Trent S.
Spoke with Brian. He said this business was up front and honest. They do a good job and have good customer service.

Jim M.
"No BS" A local dealership service department recommended I replace my transmission. I went to O'Neill's for a second opinion. We went on a ten mile test drive hooked up to a cool diagnostic tool, and afterwards determined that my transmission was absolutely normal. 40,000 miles later, I have still had no tranny problems. I have since made sure that all my family's cars go to O'Neill's. If they tell me I'm in need of major repair -- I trust them implicitly. Everyone wants to trust their auto caretakers, and you can with these fine folks.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you for the kind words. We do have some cool tools! Thank you for your kind words. We pride ourselves on our honesty. It was a privilege to be of service to you. 

Deb M.
Deb said she is not happy with the price, it was kind of high but they did fix the vehicle and it is running fine.

David J.
David said he felt like he got an honest answer from this business regarding the questions he had about his vehicle.

Jeremy V.
"Thank you" I do not generally leave reviews but these guys know how to treat a customer. Very professional and easy to deal with. I would bring my car to no other in Grand Rapids area. In fact they are about a half hour away from me and where I live. No one wants tranny issues but when you do have them this is one shop that I put complete trust in. I highly recommend them. thank you Tom and staff!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Jeremy, We appreciate your taking the time for writing a response. We also want to thank you for making the drive to Grand Rapids. It was very thoughtful of you to mention our staff as well. We really appreciate each other and the gifts and talents they all offer. 

Mary M.
Mary said they did a good job.

Marti O.
Marti said this business provides good service.

Garth A.
Spoke with Lynn. She said Garth had no complaints about the service provided by this business.

Victor L.
Victor said the staff at this business is very good. They are friendly and efficient.

Bill S.
Bill said he received good service at the business.

John W.
John said this business has great people and provides great service.

Brad F.
"Fast service" Repaired 2 days ahead of time. Fit us in on a Friday so we weren't without our car for the weekend.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you for the response. Very happy we could do a quick turn around for you. We know it makes our customers happy. Nobody likes to be with out their car. Not even us. 

ROBERT (BOB) P.
"My transmission repair. " Every thing is professional at O'Neils. The problem with my transmission was diagnosed and I was given three recommendations for a fix and what I could expect with each. I choose the best one for my vehicle. The work was done in a professional matter and everything was explained to me that was done. I am very satisfied with the results.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Robert, Thank you for your response. We appreciate your taking the time to do so. We always let our customers know all the options they have so they can make the best choice that fits their budget and needs. Not only with transmission work but all services and needs of vehicle maintenance. 

Tammy S.
"Customer Service & Communication" We were referred here by several local body shops. We have heard horror stories about transmission shops so we were definitely planning on getting several estimates and diagnostics done before deciding where to have the work done. We brought our truck here first and they exceeded our expectations. Tom's knowledge and confidence put us at ease as he explained in detail the pros and cons to all of them. We do not feel rushed to make a decision on the necessary repairs but if we do decide to keep the truck we know without a doubt where to bring it!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Tammy, thank you for the kind words. It was a pleasure to meet you and be of service to you. Tom is great. We are lucky to have him. Keep in mind we do all automotive services. So we can be your complete car care center. Thank you from coming from Sparta into Cascade. That is a bit of a drive and we appreciate your coming the distance. 

Greg H.
Spoke with Laura. She said she was very satisfied with the work that was done by this business and their customer service.

Vincent M.
Spoke with David. He said this business was extremely helpful and reliable. They did excellent work and provided excellent service.

David M.
"Professional, curteous service" They provided timely, professional and curteous service.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
David, Thank you! It was a pleasure to be of service to you. 

Jennifer V.
Jennifer said that this business did a really good job on her vehicle, is trustworthy, and has been in the area for years.

Dick C.
Dick said they are very friendly at this business.

John M.
John said this business is very informative. They told him what to expect and they delivered. He said to tell the employee, Tom, that he says hello.

Scott K.
"Tune up." Very Satisfied. One of the most clean repair shops I have ever seen.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks for noticing how clean the place is. It makes for a much better work environment for all. Glad we could be of service to you. 

Scott R.
Scott said he is happy with the service from this business. He met the gentlemen who started it and was impressed with his character.

Bob G.
Bob said this business handled everything very professionally. Their mannerisms on the phone and the work on his vehicle was good.

Tim T.
"prompt & decisive customer service" These service personnel have a great attitude and thorough working knowledge of the diagnostic equipment they use. I'm happy to have found them.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Tim,  Thank you for taking the time for your response. We greatly appreciate it. We are glad you found us too! Keep in mind we are here for all your cars needs. 

Barry H.
"great place!" They worked on my 03 Dodge Ram -- 120k miles. Bad vibration in the drive line. While I thought sure I was going to need a $3000 transmission, Shaun Oneill diagnosed it as a bad u joint, a $100 repair. Very clean and professional shop. Friendly staff, I was made to feel welcome from my very first phone call to the time I walked in the door. Tom the service writer is great, Shaun Oneill knows his stuff. Great place, great staff, great service. My vehicle was done on time and at the price quoted. They even called me twice while they were working on it to keep me informed. Would highly recommend them. I'll be back!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you for your kind words! We are glad to be of service for you. Shaun is amazing. All of our staff is. We are who we are because of them. Thank you again for the pleasure of being of service to you. 

Bob J.
Spoke with Cindy. She said the business is just good at what they do.

Binta B.
Binta said the business provides excellent service and the personnel are very kind.

Jeremy V.
Jeremy said they did what they promised.

Al D.
Al said they are really good people. They treat him as a valued customer, not like a dealership that just takes his money. They work well with him.

Jayce B.
Jayce said he would like to thank this business for providing good service.

Marty V.
"Feel like I can trust them" Very teustworthy

Robert A.
Robert said the business was all good.

Brad F.
"Good service" The service was good and everything was well explained. Tom is very personal and upfront. My only complaint is being charged my total bill after only having my car diagnosed and told I'd only be paying for the diagnostics/$60.00.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded on 03/23/2015:
Brad,    Thanks  much for the nice review.  My apologies for the mix up on payment, that was an error on my part.  We very much appreciate your business, and feedback.

Jack K.
Jack said he had an issue a year after a repair and they took care of it without charge. He said he considers this to be an honest business.

Blair L.
Blair said the business identified the issue with his vehicle immediately. They scheduled the repair within three days and replaced the broken gasket within three hours for $150.

James K.
"I felt that their explanation was fair and they seemed very knowledgeable in the transmission field." The staff was very courteous and showed me my options. They also took the time to listen to my concerns. The warranty is a nice offering as well.

Dale V.
Dale said this business was friendly and helpful.

Rick B.
Rick said the service was excellent.

Denny O.
Denny said he enjoyed the service.

Bob W.
Bob said this business was able to get him in quickly. They found the problem and fixed right away. He got his vehicle back the same day.

Steve H.
Steve said they were nice and friendly, and the work turned out great. They also did the work in a timely manner.

Jesse S.
"Great Service " I had some issues after they worked on my transmission. They fixed everything, no questions asked.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Glad all turned out well for you. We strive to please. Thank you for your response.

Gerald A.
Gerald said the business got him right in and they did what they needed to do. They did not overcharge him.

Andrew T.
Andrew said that this business did a really good job. They were quick and he had a good experience.

Norm V.
"Service" We really appreciate your service. You have a customer for life.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks! Welcome to the family. We appreciate your response.

Stan S.
"Friendly and knowledgable " These guys definitely have the heart of a teacher. They may not tell you what you want to hear, but tell you what you need to hear and in a way that drives mutual understanding. Best experience when it comes to auto repair!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Stan, Thank you for your response. We appreciate the kind words. We do want to inform our customers so they can make the best choice that works for them.

Gary V.
Gary said the business is always straight forward with him and gives him a good price. He is having an issue with his sliding door not working since he got the service done, but the business is unable to tell what is causing it at this time.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Gary, will will be happy to look at that door again for you.

Mike G.
"Fantastic Service and Quality Work" we had our Acadia in for some service a couple months ago and Shaun did an amazing job digging into the details of our issue and resolving it. He also spent time following up in weeks after to be sure that we are still satisfied. Rock-Stars as far as I am concerned.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Mike..Thank you for responding to Sure Critic. It is a great way for us to stay connected with our customers. It also keeps you in the loop for any services your vehicle has due. I will pass your kind words on to Shaun. He is one of a kind!

Patricia K.
Patricia said she was happy the business got her vehicle in and out quickly. The service was great and the prices were reasonable.

Larry F.
"review" ...

Andy B.
Andy said the business is very personable. They are trustworthy and they pay attention to detail.

Mike W.
Spoke with Zack. He said the business always does a good job in a timely manner.

Matt H.
Matt said this business was pretty good.

David B.
David said he likes the business but they were unable to recreate the problem he had getting the key out when the vehicle was in park. He is thinking of trading his vehicle in.

Lisa O. at O'Neill's Transmission Service, Inc. responded:
Sorry we could not have been of more help. We wish you the best with your trade in.

Calvin V.
Calvin said this business was good, they kept him up to date on the service and educated him well on the problem.

Kelly B.
Spoke with Matt. He said the service this business provided was very fast, they were very accommodating and everything went very smoothly.

Jeff V.
Jeff said what he came across at this business was way beyond his expectations. They were very thorough in their explanation of what options he had for his transmission, along with what he could spend and what he had to spend on it. They used some terms for the parts of the transmission which he has heard before and this made him more comfortable. They were very quick to answer all of his questions. They were very friendly and knowledgeable. It was a very low pressure experience.

Don M.
Don said they took care of everything needed and they did it expeditiously.

William O.
"He tells you everything even if you don't ask" I have worked on cars and know how to repair. Tom was very good. He told me everything that was going to be done, how he was going to do and why. He also invited me in at any time to review the progress. Very through and very good.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you for the response. We love seeing our customers happy!

Paul V.
Paul said the prices at this business are a little bit expensive. He understood that going in. They service his vehicle in a timely manner. They always have plenty of work to do and have been in business for a long time. They have a good reputation because they run an honest business.

Eric M.
Eric said he received good and friendly service from the business.

Joe R.
"Excellent Service" Excellent Service and advise...fast service
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks for your response! We appreciate the time you took to do so. I am glad we were able to give you a quick turnaround time.

Tim P.
"I was not lucky" I heard the commercials about people thinking they needed a new transmission but upon diagnosis it was a simpler, less expensive, problem. Unfortunately I really did need a transmission but O'Neals gave me several options and informed me about the advantages of each option and let me decide what to have done. I had the transmission rebuilt and the car runs like new now.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Tim,  Thank you for your response and the kind words. You mentioned a key point. We at O'Neills Transmission and auto service do believe in giving our customers options. Everyone has different needs and we work to accommodate them. Thank you for the privilege of being of service to you.

Frank D.
"Auto repair" O'Niels does a great job in looking out for their customers by providing the most economical but correct repairs and information possible. They treat you like family
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Frank, Thank you for the kind words. We do give all our customers options for repairs. Thank you for the response and the pleasure of repairing your Cadillac.

Kevin B.
"Honesty, ontime service" Thought I was having a transmission problem. Turned out it was the U joint. O'Neills did not try to tell me it was something else.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Kevin, Thanks for your response. Glad your problem with your Nissan was not as bad as you thought it was going to be.

Laurie M.
"Courteous " Everyone there is so polite. Tom also did a great job of explaining the work they did because I am totally clueless about car stuff.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Laurie,  We appreciate your response. Tom, our service manager, does do a great job of explaining everything to our customers. Thank you for the privilege of working on your Pacifica.

Jim Z.
Jim said the business kept in contact with him. They let him know what was going on with his vehicle and got the job done quickly.

Berry K.
Berry said the business got his vehicle in on short notice and took care of the issue.

Tammy M.
"Excellent customer service" After a test drive, received a thorough diagnosis and felt confident in their result.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Tammy, Thanks your for the response. We like to hear that our customers feel confident with the news we have to tell them. We understand most times when people are coming to see us it is because they are having a bad car day. Thank you for the pleasure of being of service to you.

Joe C.
"Drivetrain & brake service" Explanation of services required was easy to follow. Cost saving Options were offered. Work was completed in good time. My experience was excellent.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Joe, Thank you for your response. It was a privilege to be of service for you.

Erick P.
Erick said the business followed through on everything and got the work done on time. They were friendly and courteous.

David S.
"friendly and comes across as sincere and honest " Would recommend because of prompt, courteous, and very technically capable service.

Mary B.
Mary said the business was very friendly, helpful, and did well. They diagnosed and serviced her vehicle right away. She enjoyed doing business with them.

Jim V.
Jim said the people at this business are very nice.

Steve H.
Steve said everything seems to be done as they described and the way he wanted. The vehicle is working fine. They seem to be an honest business.

James B.
"Honest, Competitive Pricing, Informative, Caring" I would highly recommend this place for all your vehicle needs. We had a transmission go out on our recently purchased Toyota Sienna van. They took the time the explain what went wrong and offered different options on how to fix the problem. I was very impressed by their knowledge and their willingness to answer all my questions. I haven't had this type of experience at a repair shop in a very long time.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
James, Thank you for your response. The experience you had with us that you so kindly expressed is what we are all about. We want our customers to know what the problem is and the options they have for the repair. That does not stop after you leave. If you have any further questions please call or stop by. Also, please know we are here for all your vans maintenance and regular service needs.

Bill G.
Bill said the business got his vehicle in quickly, gave good advice, and provided options for the service. It was done correctly and in a timely manner.

Bill G.
Bill said the business got his vehicle in quickly, gave good advice, and provided options for the service. It was done correctly and in a timely manner.

Duane G.
Duane said this business is friendly, honest and straightforward.

Julie H.
Julie said this business was very helpful, with getting rid of her vehicle, even though they did not fix it.

Andrea F.
Andrea said they did a great job. They were nice and friendly.

Mike G.
"Awesome Service" I cannot say enough positive about the service we received at O'neils, Shawn was very thorough and complete while doing the diagnosis on our Acadia. Highly recommended.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Mike, Thank you for your response. We appreciate all our customer feed back. Shaun is amazing at what he does. He is constantly staying a head of what is to come in our industry.

Clayton P.
Clayton said this visit was costly. He brought his vehicle in for an oil change but it came back with no oil inside.

Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Clayton, we appreciate your response, however I am confused as to the comment. Looking over your invoice, I see we repaired your power steering pump, and did some suspension work. I don't see an oil change requested or performed on the invoice.  Is it possible this repair was confused with another shops? Please call me at your convenience to clear up the matter.

Andy M.
"Quick, Friendly and reliable" Everyone was very courteous and seemed extremely knowledgeable. They explained all options and did not pressure me at anytime. They performed the work advised and the truck is fixed. The problem is gone.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Andy, Thank you for your response.

JOANN H.
"So great" Everyone's knowledge and care of my car.

Mike O.
"Good honest service. Thank you " Good honest service. Thank you

Robert K.
Robert said he got into this business quickly and they were done in a timely manner. His vehicle was running when he left.

Carol M.
"maintenance" very courteous and extremely helpful

Zeke K.
Zeke said everything was done on time and within the cost estimate. They did everything they were supposed to do.

Ann P.
Ann said this is a good business. They are personable, honest and do a good job.

Neil K.
Neil said his overall experience with this business was good.

Jeff V.
Jeff said he was happy with the service.

Lindsey S.
Lindsey said the business did a really good job. They were pretty quick and seemed very knowledgeable.

Les W.
"the employees" Tom and Sean were great to work with and very helpful explaining needed service.

Scott W.
Scott said everything at this business has been great so far. The customer service was great and the business seems to care about their customers. The technicians were very knowledgeable.

STEVE J.
"Did a dignosisois and save me $$$" Bought a used car and thought I bought a lemon with a bad transmission. They did some testing and found that the fluid was just old and that was probably the issue (the torque convertor was slipping because of the fluid). Flushed the transmission and the problem is gone. This is the second time they have saved my bacon.

Sally C.
Sally said this business was very good. They explained things to her and their service was good. They told her what they were going to do, when her vehicle would be ready, and everything was on time. They were very polite to her.

Jay G.
Jay said they are good guys that he can trust.

Andy M.
"Performed as expected" Contacted by email then phone on a problem with my truck. Was advised of the service that would be performed. When I arrived I was treated well and all the employees listened to what I had to say. Not only one person checked my vehicle but three did. I was impressed. They told me straight up what they thought and didn't try or pressure me into mechanical work I didn't need. I felt they were being very honest with me.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Andy, Thank you for your response.  We prefer to give our customers options that best meets their budget and needs with clear and honest advice. At O'Neills' Transmission we do not believe in pressure. If you have any further questions with your suburban please call or stop in.

Tina J.
Tina said this business was very helpful and they did everything they could to help her out. They went above and beyond her expectations.

Bob K.
"Saturn repair" Excellent diagnostic efforts followed up by several part option choices that allowed us to control repair costs.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Bob, Thank you for the review. We always give our customers options so they can control the costs. Keep us in mind for all your cars needs. We are a complete auto repair service center.

Don M.
Don said this business does a good job.

Ryan R.
Spoke with Susan. She said the business did a really good job.

Greg C.
Greg said this business did a good job and they were friendly.

jd m.
"Corrected the problem that another shop caused!" Warning buyers beware!  I had my transmission fluid changed at ed kohen in Greenville this last December. It cost me $150. About a couple months later I noticed the car shifting differently, but by that time it was motorcycle season so the car was parked basically from the spring till now. I started driving my car to work starting last week when it was raining all week. With in that week the car went from shifting hard to the hesitating to the point of not wanting to shift at all.  I dropped the car off at O'niels transmission service in cascade off of old 28th st. I brought my car to O'Neill's because of all the positive reviews and all the advertising that they do they have been in business since 1960 and know what they are doing. In fact they know what they are doing so much to where they teach other transmission shops of the techniques they use because they're so effective.  I was hoping and praying that I did not need a new transmission! So I dropped my car off over night they called me the next morning and told me that ed kohen put the wrong transmission fluid in my car, even though they billed me for the correct transmission fluid LV Mercon.  Needless to say $400 later, new corrrect transmission fluid and a PCM reboot my car is driving flawlessly as it has always done before.  I HIGHLY RECOMMEND O'NEILL'S
Lisa O. at O'Neill's Transmission Service, Inc. responded:
JD, Thank you for the kind words regarding O'Neill's Transmission Service. Please know that while transmissions will always be our specialty, we are your complete repair and service center. 

Jonathan J.
Jonathan said the business was honest and did not perform any unneeded service.

John H.
John said he had confidence they were going to fix it correctly and he knows the guys there.

Bill G.
"Reasonable" Please with the service I received

John G.
John said they did a fine job.

Mike R.
Mike said the business met his time table and the vehicle is running well following the service.

Shannon S.
"Awesome service, fast, friendly" Nice clean shop. Friendly mechanics. Great service. Would definitely go back if I need more automobile service!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Shannon!

Eldon G.
"their knowledge of the issues and what to do" Great insights and help
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you! Glad we could be of service to you.

Doug D.
"Great service" Very satisfied

Mike B.
"honest, complete estimates, quality work, great communication" This may be the first time I've ever heard a auto repair shop sound disappointed when additional problems were found during the repair process. O'Neils Transmission Service provides a thorough estimate and takes the time to help you through the decision process on what is typically a tough repair or replace decision (due to the cost of transmission rebuilds). Once authorized, the repair service was prompt and professional, including the turnover of the vehicle and full explanation of the warranty and recommended service, including a website where service history can be tracked.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Mike, Thank you for your response! You articulated very well everything we strive to do. We do feel bad when our customers are having a bad car day. We are not immune to those kind of days with our own vehicles. I am glad all went for you. Remember we are a complete automotive service center, so come to us for any of your cars needs.

Mark L.
"Great communication and follow-up" Tom made the process of fixing my car, very easy, and was a great communicator.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks for your response! Glad that Tom made the stress of having car issues easy on you.

Larry C.
Larry said he has been to their business before.

Larry F.
"oneils" excellent care and service

Fran S.
Fran said her overall experience at this business was great.

Todd K.
Todd said their technicians were excellent and he got good service from their service manager.

Roger B.
Roger said this business is close to his work and he has known the family for a long time.

Carl S.
Carl said it was not noted that an appointment was made and it was rescheduled for three days later. He received a ten percent discount due to that mistake. He has known about this business for a quite a while.

Martin H.
Martin said he has used this business several times before. They were very honest when dealing with him and let him know what needed to be done. He appreciates their honesty, and integrity of business. He would definitely recommend them to others.

Randy Y.
Randy said the business did a good job.

Art L.
"prople" now it is not blank

Scott A.
"The people that work there. Integrity. " Great service. Took great care of me. I found my new mechanics shop!!!!!!!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Scott,  Thank you for your response. We are glad to hear you have found your mechanics shop. We are here to be your COMPLETE service center for ALL your vehicles and ALL of the needs they have.  Thank you for the kind words. It is a pleasure to have you in our family of customers.

Kristi K.
"Good explanations" They take the time to explain what is going on with the car in an easy, understandable way.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Kristi, Thank you for saying that we take the time to explain in a way that is easy to understand.  Also thank you for coming the distance you did especially with your work schedual.

Lawarance S.
Lawarance said they did a wonderful job.

Herman M.
Herman said his experience was painless.

David K.
David said they were honest, and courteous about the work they did. The transmission is working fine.

John C.
John said they did a fine job on his vehicle.

Matthew P.
Matthew said the business provided good customer service and appreciated their helpfulness.

Nicole J.
"fantastic" As always, O'Neills has provided friendly, professional, knowledgeable service! Thanks again!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks for the response! And thank you for allowing us the pleasure of being of service to you.

Amanda W.
"Best Service" Thank you for the service you did on my Kia on Wed. after missing my appt. on Monday you were so kind to get me in and notice that I was in need of an alignment which I didn't know you did. You saved me time and I'm sure a lot of money. I will highly recommend you. Thank you again
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Amanda, We were happy to be able to accomodate you! Thank you for your review. We appreciate you took the time to respond.

Laurie D.
Spoke with Mel. He said he was treated very well.

Douglas J.
Douglas said he was impressed. Ted, the owner, showed him around and introduced him to those who would work on his vehicle. There was a sense of quality at this business. He has more work for them to do. If they can fix his rear axle, he will really be impressed. Two other places haven't been able to do it.

Mike V.
"New car jitters" Bought a new to me Odyssey and soon began to feel what I described as a flutter while driving at highway speeds. I was certain that I had bought a car with a transmission that was failing and brought it to O'Neil's to discover the extend of the problem. After checking out the car they told me that the issues was not the transmission but the engine going into Eco mode to save gas. A good thing that I did not know I had. My point is that if anyone was was ever set up to get exploited that was me. It is nice to have a service provider who can be be trusted to tell the truth. Good or bad.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Mike, Thank you for your response and the kind words.  Also, thank you for thinking of us first when you thought you were having transmission problems. We are honest and truthful. Sometimes the truth hurts... but many times things are not as bad as one thought it was going to be. Keep us in mind for all your maintenance and service needs.

David B.
David said the business was able to fit him in on short notice and got the job done quickly.

Todd K.
Todd said they did a good job, were prompt and straightforward. This business has a good reputation.

Charlie M.
Charlie said this business did not have a place to park but he is very pleased with the service. He said they made him very happy.

Pete W.
Pete said he really appreciates how they explained everything to him. The work turned out great as well.

Rachel C.
Rachel said it was a wonderful experience and her vehicle is running well.

Neil M.
"very thorough" I have throw at them, what I would call high end vehicles and O'Neils have been more on top of these vehicles that what I think the factory dealers would be. Diesel VW Jetta, F250 Diesel and Ford Expedition, all of which have very sophisticated systems and state of the art drive trains.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Neil, Thank you!! Our staff makes every effort to stay on top of everything. I am glad we can be of service for you. We greatly appreciate you and your business.

Beth H.
Beth said they were really friendly and did a good job.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Beth! We appreciate you and your business. Keep us in mind for all your car care needs.

Ed M.
Ed said he has been a customer at the business for 40 years and thinks that they are the tops.

Nick B.
"helped me out" After writing the review the owner of the company promptly called me and set up an appointment for me to stop by and get the grinding checked out. They called me back within the hour and told me they sorted it out and it was ready to be picked up, great experience and they really care about their customers

Paul P.
"Great service!!!" They treat you like a person!!! They evaluate the problem and provide a range if solutions so you can make the best decision based on finances or circumstances. They do great quality work and stand behind their service. Would recommend them to everyone!!!! A great experience!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Paul, Thank you for your kind words. We apprecitate that you responded to the request. We understand every customer has different needs. We do our best to find solutions that best fit their budget with out sacrificing quality and service.

Curt B.
Curt said they did the work they said they were going to do and it was done on time, for the price they quoted.

Mike B.
Mike said the vehicle is running really well. He has had prior service completed by the business and the service has been excellent.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Mike, Thank you for your response. Glad we could be of service to you again.

Melvin F.
Melvin said the facility did a good job and he has no complaints.

Jon B.
"Quick and clean" Service was amazing, price was right, and repairs were spot on.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Jon, Glad we made you happy. We love hearing back from our customers. Thanks for taking the time to do so.

Jeff G.
Jeff said their service was outstanding.

Tom M.
"Excellent service" They know what they're talking about.  Reasonable prices.

Peggy A.
Peggy said she was very happy with the service.

Robert H.
Spoke with Barbara. She said she is confident with the business and she appreciates their honest work.

Francis N.
Francis said the business took a long time to get the work done. They did a fantastic job and Tom was nice.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
We appreciate your business and your response.  Unfortunatly parts can sometimes be difficult to locate, and for your repair this was a factor.  Thanks for your patience with us on that. We look forward to helping you in the future with you repair needs.
Lee M.
Lee said this business has always given him good service and their service hasn't changed. He has already recommended this business to others.

Connie S.
Connie said she loves taking her vehicle into the business. The mechanics are great, friendly, and honest. She is confident about their service.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Connie! We enjoy seeing you too!

Herman P.
Herman said this business took good care of him and were informative.

Rick W.
"Honesty" I am very pleased that they did not try and sell us services that we did not need. Instead, they did there best to make it as cost effective as possible.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Rick, Thanks. That is how we like to run our company. Glad you are pleased with the work.

Paul P.
"Quality work and great customer service!" They figured out the problem and found other issues which were also fixed quickly.

JOANN H.
"Trustworthy " For ladies, I feel that they are professional and problems are resolved.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Joann, Thank you. We understand that ladies are quite often the one in charge of thier cars needs.

Susan B.
"Nice, clean, honest!" I cannot thank Tom and O'Neills Transmission enough for their help in keeping cost down and being honest about the life of our older car. They work with us to find a fair solution to our needs. They where friendly and kept us updated on the status of our repairs. Thank you so much!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Susan, Thank you for the kind words. We are honest and up front with all out customers on what is the best and safest way to repair their vehicle in a cost effective way that best meets their needs. Michael T. in Grand Rapids, MI ReScore Review on 05/30/2014

Holly S.
"does good work" Great work, friendly service. Recommend to others.  Only complaint: stick w prices agreed upon or be more clear on how much diagnostic work costs.

Chris S.
Chris said this business took care of him.

Dan R.
Dan said they are a great group of guys to work with.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks for the kind words. We appreciate your business!

Brad S.
Brad said they are organized. They test drove his vehicle and they told him what was wrong with it. They did a good job.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you Brad!

Mark J.
Mark said he has been to this business about a dozen times and he trusts them and values their work.

Keith V.
Keith said they did an extremely great job on his vehicle. The staff is very good.

Bill V.
Bill said it all went smoothly. A lot of information was given to him. It was prompt and everything was in good order.

Eric S.
Eric said they were courteous, timely and efficient.

Wendy K.
"RESPECT AND HONESTY" Each time I have dealt with O'Neills I was treated with respect and honesty. All repairs were completed in a timely fashion and I was presented with all options and pricing in an easy to understand fashion.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Wendy, Thank you for your kind words. It is always nice to hear when customers notice we how honest and respectful we are. We always provide our customers with options and pricing that best fits their needs at that time with out compromising their safety. Tom, our service manager does do a great job of explaining things and keeping our customers in the loop while their vehicle is in our care.

Joe P.
Joe said the staff provided good service.

Evan D.
Evan said he heard good things about this business and decided to try it. He found the prices were low.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Evan, Thank you for your response! It is nice hearing that you came in on the good word of others. Word of mouth helps to keep us going.

Gus B.
"fast, resonable and honest repair" good accessment and return time
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Gus, Thank you for your critique. We appreciate your bringing your BMW to us. We strive to have a quick turnaround time for our customers. Honesty is important to us. Thank you for saying that about us.

James M.
James said this business gave him the best service.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
 James, Thank you for your response! We try to be the best.

Kris B.
"Friendly & quality service" Four months after buying our 2008 Acadia, the tranny went out. I called 3 or 4 different tranny places and got somewhat similar price quotes. But what I liked most about Oneils is I could get a warranty & also Tom at the desk was very accommodating, friendly & talked to me like a real person not just an invoice number. He explained everything and gave us a few options. Tranny work can be expensive but I believe you get what you pay for. We left Oneils feeling confident with the quality of work we received & the warranty that backs it up.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Kris, Thank you so much for the kind words. We appreciate your taking the time to respond as well. We are accommodating and understand that if someone is coming to us they are not having a good car day. Keep in mind as well that we are here for you and all your cars service and maintenance needs. It was a pleasure and privilege to have met you and repaire your Acadia.

Sue M.
Sue said they were kind and professional. She appreciated how all the paperwork was in order.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks, Sue, for responding. We thrive on the feed back we get from all our customers.

Shiloh S.
Shiloh said her experience was good.

Jessica D.
"Friendly, honest, fast" Thank you for your integrity and doing a great job!!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you for your kind words and for the pleasure of repairing your Honda. We appreciate that you took the time to come to Grand Rapids from Hudsonville.

Elaine W.
Spoke with Andrew. He said Ted is a family friend, and he has been very helpful at servicing their vehicles.

Bill M.
Bill said they fixed all his problems at this business.

Mathew H.
"people are always friendly and knowledgeable." I always feel as though they do the job correctly. I don't worry about them taking shortcuts because they have always completed my work the right way the first time. They are honest people who will treat you right.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Mathew, Thank you for your kind words. It is very true that we do not take shortcuts. Peoples lives depend on the safety of their vehicle. We appreciate the time that you take to come from Pierson, MI to us in Grand Rapids!

Mary K.
Mary said Tom was direct and honest and did not talk down to her. This business made an effort to find the best solution for her issue. When she compared their prices to others, she found their prices to be very reasonable.

James S.
James said he really likes the good work they did at this business.

Tim L.
" great friendly service" tom was very polite they did what they said they were going to do and it was quick very happy and satisfied thank you
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Tim, We appreciate your response. We are glad things were done to your satisfaction.

Adam E.
Adam said they did a great job and they explained everything to him very well. They were also very friendly.

Tom W.
Tom said the business has a good reputation. He made an appointment to have work performed on the brakes. He went in at 8:30 am and expected the work to be completed in two or three hours. They had other vehicles to repair so his vehicle was not ready until 5:00 pm. He said he understands they were busy but he did have his appointment previously scheduled.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responde:
Thanks for the review Tom. As always, we appreciate your buisness and input.  We definitley strive to meet our customers needs, and our goals.   Having to wait for parts can take time, and isn't always a factor we can control. On your vehicle, we had the rear brake components here (as requested). Upon inspeciton we found an alternate repair neccessary. Other repairs factored into this as well, but were not the cause for your later completion time. 

Jeff R.
"Great customer service no matter what the situation." I had a blown out torque converter which in consequently burned up my transmission so I called O'Neill's and they gave me options and a recommendation. They got it done very efficiently and always explained to me exactly what they happened and how they are fixing it. They even took me back into the shop to show me the parts that went bad. When my new torque converter failed due to a fluke malfunction, I brought it right back to them and they had it on a hoist within the hour. They even had a rental car for me when they had to keep my truck for a couple days. I have all the confidence in the world that the warranty they provided me with will keep me in good hands and even after it's up, I will still come back to them and recommend them to friends/family.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Jeff,  Thank you for your response! We like to give our customers options that meet their needs for their vehicle. We also actually enjoy being able to show our customers what and why the problem occured.  I also appreciate your understanding and patience regarding the "fluke" malfunction. Those kind of things are frustrating to us as well. Keep in mind, we are here for all your vehicles service and maintenance needs.  Thanks again for your kind words. We greatly appreciate your business.

Ryan K.
Ryan said everything went fine and was smooth. They were cooperative and had reasonable prices.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Ryan!

Gary L.
Gary said this business is really good and the people are good too.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
That is always nice to hear! Thank you Gary.

Mark S.
Spoke with Ann. She said the business was prompt. Her husband was very happy with the warranty on the transmission being honored.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Great! we like to keep everybody happy!

Mark P.
"Shaking on freeway" They diagnosed the problem and managed to take care of it quickly. They did a good job communicating with me to discuss my options.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Mark, Thank you for your response. We appreciate your taking the time to do so. I am glad we were able to service your Escape quickly. We do our best to communicate with our customers and give them options that best work for them. Remember, we can handle all your cars service and maintenance needs.

John S.
"Superior service" The car is running like a top! We were in and out with our repair in less than 4 days! Thanks for the tip of using 40W oil for a car with 140K+ miles. The repair cost was a lot less than having to purchase a new vehicle. Thank you!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Hi John, You are so welcome! Thank you for your business. Regular maintenance will keep costs down and prolong your investment in your vehicle. We are here for you for all your cars maintenance and service needs.

Arnold R.
"As usual, GREAT!" A1 service, timely, honest, affordable, nice guys I feel comfortable dealing with, so I keep going back. Now I'm bringing my kids' cars there, too. In the interest of an honest review, there is just one tiny thing. The parking lot. It's a tiny thing.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Arnold, Thank-you for the review. We appreciate your business and the kind words. You are so right about the parking lot! It is even worse then usuall at this time with the snow banks. I'll be honest with you; it makes us crazy sometimes too! Thanks for your patience and understanding with it though.

Katrina E.
"Honest, trustworthy" I've been here twice. The first time, I was told that my van's transmission was in need of repair (and more information about how transmissions work than I will ever remember). It needed several other repairs, and they were willing to work within my available budget to do the most urgent repairs. Because of the age and condition of the vehicle, we decided not to do the repairs, and they were proved right when the transmission failed several months later. Once we replaced that vehicle, I was surprised to find that the newer van felt like it had some transmission issues, as well. I brought it in to be sure. They test drove it and looked for the issues that I had described. I have a warranty, so I was ready to go ahead with repairs. However, they said that my transmission was working fine, told me that some of the things I was experiencing were normal for this particular vehicle's transmission, and that the road conditions, combined with tired that needed to be replaced, were likely responsible for some of the other issues. I would recommend that anyone who has issues with their transmission come to O'Neils. They are honest and competent.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Katrina, Thank you so very much for your response. Everything that you said is exactly what we stand for. I am glad your expierence was what we strive to give. Please think of us for all your vans service and maintenance needs.

Judy B.
"Great, friendly and fast service." My car was fixed quickly, and was very impressed with how professional the service was. Oh, and cute guys!!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Judy, Thank you for the response. They are a nice looking bunch! Keep them in mind for any of your cars service and maintenance needs. We are your total car care people!

Ian B.
"Very honest and keep prices reasonable. " They do a great job keeping you informed and giving you options as well as keeping costs low.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Hi Ian! It was a privilege to work on your car! What a beauty it is! We understand the stress it is to leave a car for repairs and we try to lessen that stress by staying in touch during the time it is in our care. Thank you for coming thre distance you did as well.

Bob F.
Bob said he had the pleasure of building part of this facility about 20 years ago. He was able to watch those guys tear into those transmissions which really impressed him, so he decided to let them work on his vehicle. He said he has been very happy ever since.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Bob,  Thank you for the pleasure of working on your vehicle. What a great testament to all our crew for your noticing them and their professionalism 20 years ago during our addition and still today. We thank you for your continued loyalty to us.

Mark R.
Mark said they took their time and diagnosed the problem correctly. He was also treated very nicely they did a great job overall.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Mark, We do take all the time it might take to get a correct diagnoses. We then give options for the repair. We take great effort to treat everyone nicely. After all, most people walking in our door are already not having a very good car day. We like to ease the pain. Thank you for the privilege of repairing your vehicle.

Mike B.
Mike said the business was very good.

Eli Y.
Spoke with Debra. She said her husband was very happy with the service. They have heard very good things about the business.

Nancy H.
Nancy said they did a good job.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Nancy, Thank you for your phone response to sure critic. I am glad you are happy with the job done. If you have further questions please call us or stop by. We are glad to be of service to you for all your car needs.

Ken K.
Ken said the business is good, they did a good job and he has done business with them before.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Ken, thank you for your taking the time to respond to the phone interview with Sure Critic.  It was a pleasure to be of service to you again.

David A.
"Good communication" They were very thorough about diagnosis as well as the fix. The communication was excellent and friendly. The job was done when they said it would be. The final price was exactly as the quote. No hidden costs.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks David, we appreciate the review.  This is exactly what we strive for on every repair.  I'm glad we acheived our goal with your vehicle, and we look forward to helping you in the future. (although, not too soon I hope, for your sake).

Mike W.
Mike said they are the best and do great work.

Herman M.
Herman said this business was trouble free and dealing with them was painless.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank Herman! Painless and trouble free; we like hearing that! Almost like when one goes to the dentist and they give one "laughing gas". :)  Thank you for your response and please keep us in mind for any and all your car needs.

David K.
"Great Service" The folks at O'Neils were all very courteous and informative. There may be cheaper places to take your car, but O'Neils has done quality work, doing it right the first time.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
David, Thank you for your kind words about our quality work. We take pride in all we do.

Analise D.
"Great customer service" First time to O'Neil's, and had a great experience. Was able to get an appt. when needed right away and everyone I dealt with was super helpful, very kind and informative about what was going on. I also really liked that they took my car out for a drive to see for themselves what was going on and not just taking what I said that was wrong. Will definitely go back if needed.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Analise, We are very glad you had a good expierence even though you were having a bad car day. We are able to handle all your car needs. We are glad to know you will be part of our customer family.

DAVID S.
"Fast and Friendly!" Got everything done quick and for a decent price!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you ! We appreciate your business and taking the time for the review!

Al P.
Spoke with Karen. She said this business always does a great job.

John B.
John said he had asked them to do an inspection and they did not do it.

RAY C.
"Professional help and explanation" At this point all we have is a bill and a pretty high bill at that. So far my experience has been good but when it comes to repairs I find it best to wait a while before calling the effort a success. However I was impressed with the people and the operation in general.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you Ray for the business, and taking time to make a review. Transmission problems are a bad enough expense alone, but combined with an engine issue is just... unfair.  Hopefully you can soon recover from the upsetting expirence of a new acquisition causing so much greif. It is a good truck, and should now give you years of trouble free service.  Tedd O'Neill

NANCY H.
"Friendly & Knowledgeable" Received great service from friendly knowledgeable mechanics. They were very busy but still got my vehicle fixed in a timely matter.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Nancy, Thank you for your response. This is a new way of customer relations and marketing for us, so your response is greatly appreciated. I am glad the guys could get you taken care of quickly in light of how busy we were. Please keep us in mind for all your car needs.

Elaine W.
"Runs like a new car...." My daughters older car broke down in the middle of a ice storm! We have had service in a few places for her car. My new car has been serviced at the dealership! Now, I will take my new car to O'Neills rather than the #1 dealership...O'Neills is just better. More through and more experienced.I couldn't be happier knowing my daughters car was finally fixed properly....trust is a big deal.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Elaine, Thank you! I am glad you had a great expierence at O'Neills Transmission. Shaun spent a good part of the day trying to find the source of your daugthers car problems. There were many! We were glad to have found them and do all the repairs. Make sure she stays on top of regular service appointments and maintenance and she should get many more years out of that car.

Ron D.
"Excellence Customer Services" I’ve only been to O’Neils Transmission once, that being said, my experience there was excellence. They keep me well informed with the issues they found with my vehicle and offered me options. The service was VERY friendly and as long as I live in this area I will use them again. Not their fault but tranny issues are very costly so be ready for that. –Grand Rapids, MI Customer.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Ron, Thank you for your kind words. We do keep our customers informed the entire time their car is in our care. We also give our customers options that work for them and their budget. We are glad to hear you will use us again!

Stuart M.
"Great service" O'Neils was very professional in the way that we were treated. They called with detailed information and allowed us to make the decision for repairs. The pricing may have been a little higher than other shops in the area but they indeed stand behind their work. You can not stay in business for as png as they have unless you provide excellent service. Very satisfied customer.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Stuart, Thank you for your response. We appreciate your time in responding. We do stand behind our work. We like to give our customers options for ways to repair their vehicles.We are very glad you are so satisfied. We hope you will keep us in mind for any repairs and or service your vehicle may need.

Arnold R.
"Refreshingly OUTSTANDING!!!" Most other businesses could stand to learn from these guys how to do things the right way. Can't say "Thank You" enough.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Arnold, Thank you!!  It was a pleasure to have you as a customer. Our mission is to treat our customers and everyone we come in contact with honestly and with compassion. A bad car day is never a good day.

Nick B.
Nick said the guy who worked with him was really helpful and friendly. They explained what needed to be done.

Sally B.
"efficient friendly service" Explained what was to be done in detail. Very professional and courteous.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Sally, Thank you for your response. We like to explain things in detail so our customers can make informed choices on their options of repair.

Jessica D.
"Great family business!!!" Very pleased with service.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Jessica, Thanks!

Mark K.
Mark said the work was good. He chose them due to a recommendation by a friend.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Mark..and to your friend!

Fred K.
"Customer Service & Reputation" Tom was very thorough in explaining my options for the trans repair. The repair was completed in the time requested, and the best customer service I have had in quite some time. I have worked in the customer service field for a number of years, and O'Neills is at the top hands down! Your pride & reputation shows.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Fred, All our staff is very thorough in explaining to each customer what is going on with their transmission or any other issue their car may be having. Tom is awesome at that as well as keeping the customer in the loop during the time we have their car. We do take pride in our work and strive to keep the good reputation we have. Thank you for your kind words and taking the time to do the survey.

Bob B.
Bob said the business has been around for a long time. He trusts them and this is a good facility.

Joe W.
Joe said the business provides good service every time he goes to them.

John V.
Spoke with Linda. She said they live up to their great reputation.

Tom M.
"Diagnoised and Repaired 2006 Jeep" Fantastic Group of professional mechanics.  Honest and trust worthy. I won't take my vehicles anywhere else.  Professional and a job well done.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Tom, Thank you! We look forward to seeing you again soon.

Tedd O.
"Honest. Understanding of customers having a bad car day." These guys are the best. They are the only place I will take my car for anything it needs. These guys won't try to sell you what you don't need. They explain in a clear way what codes your car gave and what they mean. They take the time to listen to you and your car. The best thing they did was to give me options that would best work for me at the time. No scare tactics, no pushing for me to do more then I could at the time. That kind of honesty and respect is hard to find these days.

Megan E.
"Knowledgable " I brought my Honda Odyssey in, we'll aware of most all it's mechanical problems, & wanted a rough estimate on a transmission for my model & year. The tech spent some time reading all the check engine light codes, & spent time talking about much less than my transmission, that needed to be done. I was told the quote would be between $25-50. They charges me $40, for what I feel was everything else he told me. Since I came in with the knowledge already, I would have preferred to pay the $25 for the quote on the transmission I asked for. I felt my time was ignored, & I was overcharged.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Megan, I'm sorry you feel that you didn't experience the service that you were paying for. Please allow me to give you some background, and our objective in these situations.  If then, you still feel short changed we will refund you the difference.  Modern transmissions are electrically controlled, and require us to read codes for a starting point in diagnostics. Many engine sensors, and mechanical problems can effect transmission function.  We feel that our typical customer wants to know as much about all mechanical problems that we can observe so that they can make sound repair decisions. We are not just a transmission specialty shop. We are well equipped and trained in all aspects of your vehicle.  If in our process, you received diagnostic information that you already posessed, please don't consider it an attempt to just sell you more.  We simply want informed customers.  Charging for this initial diagnostics is actually new for us. I had to start this because much of Shaun's days were spent diagnosing work that we did not sell repairs on, and he is our highest paid tech.  I sincerely want a positive experience for all of my customers, and appreciate your feedback. Let me know if you have further questions or concerns.  Thank you, Tedd O'Neill

Ron A.
"Great customer service" Professional and friendly staff, prompt service.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Ron, Thank you for your kind words. It is nice to know that you appreciated us and  our service. We are a friendly bunch!

Richard H.
Richard said the business is friendly, reputable, honest, credible, and experienced.

Andrew V.
Andrew said he was overall satisfied with the service. They told him the cost would be between $20 and $50, but he was charged $60 to have his vehicle test driven.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Andrew, I went over the details of your visit with us on the 27th, and my records indicate you were charged appropriatly. ($50.00)  We did diagnose the problem, and spent time working up several estimates for repair options.  If you do decide to fix the vehicle, We would be more than happy to apply the diagnostic fee towards the repair.  Thanks again for your buisness and your review, it is very important to us that customers leave satisfied and informed. Charging customers for diagnostics is a necessary step in our ability to properly fix vehicles.  There is a great deal of time and money invested in the training and knowledge our staff has.   Thanks again,     -Tom Wagenaar       O'Neill's transmission & service

Jim J.
"turn around time to get car" brought car in one day got it back the next day, its was fast easy and car ran great
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Glad we could be of service to you. It is nice when one does not have to be with out their car too long. We do the best we can so our customers are not inconvenienced.

Cheryn S.
"excellent" great customer services
Lisa O. at O'Neill's Transmission Service, Inc. responded:

RASHED T.
"R.Taher / GR, MI" Honest work is hard to come by these days in this beggared economy. But with O’Neill team they have proven their integrity and trustworthiness to their customers. Their diagnostic work and report on my veh transmission was more than what I have asked for. Great people and friendly environment. O’Neill Transmission is the place to go.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Rashed, Wow!!  We appreciate your taking the time for the response and all your kind words. What you said about us is everthing we strive to be. I am so glad that it was evident to you.

Sara J.
Sara said they do a good job.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Sara We are glad you are happy with the service on your Cherokee.

Norm V.
Norm said he is really pleased with their honesty and integrity. During his last visit, they decided not to have the work done, but they could have sold him a bill of goods.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Norm! We take pride in our honesty and our integrity.

Henry E.
Spoke with Ruth. She said her husband uses this business for service and is always really happy with their service.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
We love hearing that! We take great pride in our work.

Charles B.
Charles said they are reputable and good. They sound like they know what they are doing.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Charles, Thank you for your kind words!

Tim W.
"Prompt Service" We took our vehicle in for a transmission shift problem. Tom and his crew did an inspection and found nothing that deemed immediate service, they did some service bulletin recommendations and the problem has yet to reappear.  Honesty is a hard virtue to find these days and as an old service adviser myself skepticism comes natural to me. He did not try to sell me nothing I did need even though I was anticipating a new transmission and the cost with it. I was so elated I had them replace all four struts and an alignment. They did a great job and I would highly recommend O'Neils Transmission Service for all your auto service needs. Great job guys!  Thank you,  Tim Willis
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Tim, Thank-you for your kind words. Your excitement over the fact your car was not as bad as you feared is contagious. We take pride in our honesty. Like you said, it is hard to come by these days.

Robert L.
Robert said everything was alright.

Achilles S.
Achilles said this business was helpful.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Achilles, Glad you found us helpful.  We aim to please. We appreciate your response!

Colleen M.
"Trustworthy Mechanics, Great Service" I first came to O'Neils after being told I needed a new transmission in my Impala by a Chevy dealer. O'Neils just serviced it and 50,000 miles later she's still running like a charm. I've referred friends who have needed work & their mechanics have debunked some bogus stories over the years and saved them hundreds & thousands of dollars.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Colleen, Thank you for your response. In most instances we can save customers lots of money and offer a better warranty as well.

Berry K.
Berry said this business did a second service on something they had worked on previously and did not charge him for it.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Berry, We appreciate your response. Glad we could be of help to you again.

Matt L.
"Saved me at least $1500" I was told I needed a complete trany rebuild but O'Neills said that was not needed. Instead a repair of half the previously quoted amount (from a different shop) was done.  Thanks!
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Matt,  Thank you for your response. I am glad your transmission problem was not as bad as you were told by the other shop. Keep in mind, we are able to be of service to you for all your car maintenance needs.

Marty H.
"Good Service" Tom kept me up to date and they were able to provide the best solution to my transmission problem.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Marty, Thanks for the response. We give our customers options that they can choose from so they can make the best choice that works for them. Tom is very good at keeping people in the loop of their car when it is in our care.

Dave V.
"They did what they said they would do" Its fixed, so that is good. I'll write a review in a year and see if they get a 5 star rating
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Dave, We will be looking forward to hearing from you next year! I will mark it on the calendar so we can be sure to look for it. :)  We appreciate you taking the time to respond to this review and thank you in advance for next years. Tedd O'Neill

Ron D.
"Currently Incomplete " We are waiting for a tool to be delivered in order to complete the job.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
I am confidant you will be very pleased when the job is complete. Tedd O'Neill

Jon F.
"Charged more than what was initially quoted." The first time I went in to get a quote on the repair, I was given around an $80 price for the part and another $65 for service. I had access to the part already and asked to have them replace my broken part with the one I already had, assuming that the service charge would stay the same. But AFTER replacing the O2 sensor, I was asked to pay $90. $20 didn't seem like a big enough deal to question it at the time, but the more I thought about it, the more bitter of a taste it left in my mouth. It just feels like I got swindled out of some money a bit and it saddens me because my car seems to be fixed and the overall experience other than that was ok. If someone were to ask me if I recommend this place, I wouldn't be able to tell them without mentioning that they are dishonest about pricing their services.
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks for taking the time to speak with me about this matter on Friday Jon.  If I can help you with any other questions in regards to this, feel free to give me a call.  We appreciate your business Thanks,    -Tom Wagenaar

Dale K.
"Immediate attention to the problem." Good communication between O'Neils and the customer. Expectations are updated so that there is no surprise.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Dale, Thank-you Dale. Good communication is important to us. We like to keep our customers in the loop. After all, being with out ones transportation is frustrating enough.

Tyler D.
"Excellent Service" We had a transmission rebuilt at O'Neill's. The service was great and they were very thorough. I would have complete confidence in taking my cars there in the future.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Tyler, Thanks for taking the time to respond. It was a privilege to be of service to you. Keep in mind we are here for you and all your car care needs.

Zach B.
"Above and beyond" Even though a repair wasn't possible they went above and beyond testing and diagnosing a mystery clutch noise, gave me more info than the dealership could give me and charged me less to have half a dozen techs spend time trying to find the noise.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Zach, Thank you for the kind words. As frustrating as those things can be we thank you for your patience and understanding as we tried to solve your problem.

Ryan N.
Ryan said the customer service at this business is splendid.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Ryan, Thanks for the kind words. I am glad we could be of service to you.

Del T.
Del said the people at the business are polite, courteous and treat him with respect, which is something he does not find everywhere.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Del, Thank you for your response. I am glad you had a good exierence! We hope to be your total car care people.

Rick S.
"Excellent Service" The guys at O'Neils did a great job. They were very helpful and I was only charged a small fee for the diagnostic. Thanks!!
Craig O., Service Manager at O'Neill's Transmission Service, Inc. responded:
Thanks for the quick response. We appreciate your business and look forward to seeing you again.

Mike L.
Mike said this business is great and he would absolutely recommend them to others.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Mike, Thank you for the kind words. We appreciate your recommending us to others. It was a pleasure to be of service to you.

Frank T.
Frank said the service was good and friendly.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank you Frank! We are a friendly bunch!

Tim D.
"Friendly service and also very knowledgable " This is the second vehicle I have had service done on, the explanation on the different options that I receive from Tom is something that I value. I brought a 2003 Yukon in because everyone else wanted to throw money at it until it was fixed, you guys evaluated the issue and gave me some options and fixed the issue. You had a idea of what the problem was that nobody else could tell me. Greatly appreciated...
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Tim, you are so welcome! Thank you for the kind review. We give our customers options so they can do what best meets their needs at the given time.

Lucy M.
Lucy said this business is friendly, prompt, and kept her well informed.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Lucy, Thanks for the response. We appreciate the feedback. We try to keep our customers in the loop while their car is in our care.

Mark K.
Mark said they are very honest and upfront.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Mark, thank you! We appreciate your time to respond to the review.  Honesty and being upfront is key to us.

Jim V.
Jim said they did a great job.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Jim, Thank you for taking the time to do the review. Much appreciated! Glad we could be of service to you.

Jim H.
"Thorough, courteous and honest" I would strongly recommend anyone having a transmission issue to have O'Neil's diagnose and perform the necessary repairs.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank-you Jim!  Keep in mind we do more then just transmissions. Please keep us in mind for any of your car needs or concerns.

Rebecca W.
"Honest and dependable" I really appreciate that anyone I have had to work with at O'Neils has been helpful and courteous. They are also very fair and listen to all of my concerns. I will always go to them.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thanks Rebecca! We make it a priority to listen to our customers. We understand that car problems can make for a bad day.

Bruce M.
"Saved Me From Dealer Pressure" My local mechanics heard a noise in the transmission of a used car my son was looking at I took it to the experts at O'Neill's and they took me on a walk-in basis, test drove the car, found the pinion gear the issue and gave me a written report. I showed the report to the dealer and I offered to reduce the purchase price to cover the needed repair. The dealer dropped us and looked for some new unsuspecting buyer. Oneill's is the best in Grand Rapids. I've used them three times and they have always been professional and responsive.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
We appreciate the review and your taking the time to write it. We do more then Transmissions, so keep us in mind for other car care needs and services!

Robeta S.
"transmission service" We would only allow O'Neils to service our cars. They are very honest and their work ethics impeccable.
Lisa O. at O'Neill's Transmission Service, Inc. responded:
Thank-you!! That is what we strive for.